Customer Service Representative
Resume:
Felicia A. Watson
P.O. Box ****
Sharpsburg, NC, 27878
***********@*****.***
Objective
• Strive for the best!
• Be the best!
Qualifications
• Excellent customer service skills
• 5-6 years call center experience
• Can type 35-40 wpm
• Can answer multiple telephone lines
Education
• Northern Nash Senior High Graduated 2001
• Kaplan University May 2012- present Getting Bachelors in Early Childhood
Relevant Experience
1/2010-12/2010 Centurylink Tarboro NC
• Set up new telephone, internet and cable accounts
• Answered billing and technical issues
• Took between 50-75 calls daily
• Sent technicians to clients home for repair
• Used multiple computer applications
4/2006-7/2009 BB&T Customer Service Representative Wilson, NC
• Reset passwords for BB&T employees
• Unlocked tellers computers
• Took between 60-75 calls daily
• Used multiple operating systems such as Microsoft Office and Word
7/2005-2/2006 West Communications Customer Service Representative Rocky Mount, NC
• Resolved billing and technical issues with T-mobile customers
• Sold cellular phones and accessories
• Took telephone payments via telephone
• Used multiple computer applications at once
• Took between 50-75 calls daily
2/2001-5/2005 Aegis Communications Customer Service Representative Rocky Mount, NC
• Sold long distance for Bellsouth
• Revised customers account to assure that they were on the best telephone plan
• Was top seller for May, June and July
• Used multiple computer applications at once
• Took between 50-75 calls daily
6/1999-02/2001 Toys R Us Customer Service Representative Rocky Mount, NC
• Ran customer service desk and cash register
• Greet customers
• Was head cashier
• Also helped stock stockroom
• Signed customers up for Baby Registry
References Available Upon Request
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