Customer Service Manager
Resume:
TINA SEXTON
Fayetteville, AR 72701
***********@*****.***
SELF-MOTIVATED AND HARD-WORKING MBA GRADUATE, known for accuracy, attention to detail and timeliness in prioritizing and following through with little supervision; excels the performance of multiple tasks, and has exceptional verbal and written communication skills. Backed by solid credentials (MBA) and proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Suite, Retail Link, and SAP.
CORE COMPETENCIES
* Accounts Payable Processes
* Detailed Oriented
* Customer Satisfaction
* Vendor Negotiations & Management
* Problem Solving
* Records Organization & Management
* Teambuilding & Staff Supervision
* Spreadsheets & Accounting Reports
PROFESSIONAL EXPERIENCE
WAL-MART STORES, INC. – BENTONVILLE, AR
Research/Enterprise One Coordinator 2010 to Present
Handle daily A/P processes; managed vendor/supplier relations; and accurate process of invoices, purchase orders, expense reports, credit memos and payment transactions. Maintain adherence to corporate, accounting and GAAP standards; address escalated issues from employees and vendors; and ensured accurate and compliant A/P files and records in accordance with company policies and government regulations. Display excellent customer service skills and meet daily, monthly, and year-end deadlines. Process all additions, changes, and modifications to the vendor database. By collecting compliance documentation and logging Remedy Tickets. Notify suppliers of invoice problems, and ensure payment and recovery accuracy. Research, review, and determine claim deduction root causes and negotiate payment disputes with suppliers.
BANCORPSOUTH – FAYETTEVILLE, AR
Teller/Head Teller 2009 to 2010
Assumed responsibility as head teller in that persons’ absence with the responsibility of a cash balance of over $30,000. Handled transactions at the teller window and general ledger work as well as bookkeeping and general clerical tasks. Verified cash drawer, balanced and prepared daily work using forms in accordance with standard procedures. Assisted in referral of customers for product sales or problem resolution
THE JONES CENTER FOR FAMILIES – SPRINGDALE, AR
Summer Youth Mentor
2009 to 2009
Assumed responsibility for supervising all Academy enrollees to ensure appropriate behavior and adequate safety. Assisted presenters with classroom set up, curriculum instruction, and lead various recreational activities.
JB HUNT TRANSPORT – LOWELL, AR
Service Planning/Fleet Manager 2005 to 2008
Promoted to monitor top accounts and measure drivers’ capacity of maintaining on-time service. Managed appointment schedules based upon delivery and transit time. Coordinated switches and assisted in imminent failure recovery plans in compliance with company rules. Reported all records with detailed information. Planned and preplanned loads for drivers in the computer database.
UNIVERSITY OF ARKANSAS – FAYETTEVILLE, AR
Clerical Assistant 2002 to 2006
Training coordinator for new entry staff to conform to proper residential housing procedures and process confidential agreements in the pre and post check-in and checkout process. Took on the challenge of rewriting the training manual to
put together for entry staff. Preparation of receipts for deposit payments.
SPECIAL RECOGNITION & ACCOMPLISHMENTS
* Rebuilt trust with vendors/suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received.
* Managed the accurate and timely processing of up to 5000 invoices per month for large, multi-site organizations. Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.
* Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of dollars in overpayments to suppliers.
* Demonstrated the ability to fill in at a moment’s notice, quickly mastering new systems, processes and workflows.
* Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.
* Formally recognized for excellent on-time service from top executives of company for top monitored accounts.
* Charged to improve service for other departments, improving the service to 100% on most accounts.
* Assumed expanded responsibilities as the university’s interim head administrator filling in during vacations and leave.
* Formally recognized by university administration for injecting improvements into recordkeeping/controls.
AFFILIATIONS
Graduate Chapter Member, Delta Mu Delta International Honor Society, Zeta Phi Beta Sorority, Inc., 2005 to Present
* Coordinator for Homeless: Clothing, Food, and Supply Drive
Co-Chair, Students’ Day of Caring, Professional Development Institute, Leadershape Institute
TECHNOLOGY SUMMARY
MS Office (Word, Excel, PowerPoint, Publisher, FrontPage, Outlook)|SAP |BRES |JDEDWARDS |REMEDY |RETAIL LINK |Windows| OBC Locator |AS400 |Lotus Notes
EDUCATION
Masters of Business Administration: Webster University, Saint Louis, MO, 2010
BSBA, Business Economics: University of Arkansas, Fayetteville, AR, 2008
479-***-****|***********@*****.***
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