Customer Service High School

Nicole Ferra

**** ***** **

Commerce , TX *****

Cell: 214-***-****

E-Mail: ********@*****.***

Career Overview

Hard-working, multi-tasking Assistant with outstanding telephone, scheduling and documentation skills..

Skill Highlights

Problem resolution

Meet deadline

Schedule management

Critical thinking

Meets/exceeds goals

Self-starter

Project planning

Attention to detail

Meeting minutes

Excellent communication skills

Problem solver

Fast learner

Energetic work attitude

Team building

Staff motivation

Employee training and development

Patient scheduling

Cash management

Telephone inquiries

Customer service

Credit card processing

Conflict resolution

Strong organizational skills

Listening skills

Guest services

Reservations and booking system experience

Event planning

Front desk training

Communicates effectively

Service-oriented

Staff training

Exceptional multi-tasker

Core Accomplishments

Managed front desk operations with a staff of four.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Scheduling

Organized technician schedule for customer jobs.

Professional Experience

December 2011 to May 2012

LaQuinta Sulphur Springs , TX

Front Desk Clerk

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

Education

2008 Mesquite High School Mesquite , tx

Graduate of Mesquite High School, Class of 2008

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