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Customer Service Representative

Tampa, FL, 33604
starting pay
August 08, 2012

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Carlos Penn

Customer Service Representative / Sales

Tampa, FL

******.****@*****.*** - 469-***-****

To obtain a challenging position in an environment that would allow me to utilize my skills, enthusiasm,

and experience.

Work Experience

Customer Service Representative / Sales

Alltel - Tampa, FL

2001 to 2011

* Sold Alltel products and services.

* Reviewed rate plans.

* Customer support.

Call Center Representative

Suncoast Federal Credit Union - Tampa, FL

1997 to 2001

* Initiated and discontinued customer accounts.

* Analyzed customer accounts, and decided best possible solution for delinquent balances.

* Processed loan applications.

* Balanced ATM reports.

Proof Operator

Nations Bank - Tampa, FL

1993 to 1997

* Handled incoming calls.

* Processed loan applications.

* Balanced ATM reports.



Hillsborough High School - Tampa, FL

1990 to 1992


Additional Information


Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly

and effectively.

Strong marketing and finance background combined with excellent communication skills.

# Demonstrated achiever with leading successful teams, managing day to day business practices, and

exceptional knowledge of financial planning.

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