Customer Care Front Desk

Objective

To obtain a position in a reputable establishment where I may gain

invaluable knowledge in the delivery of excellent customer care.

Experience

LA Dogworks July 2006-

July 2012

Director of Customer Care/Receptionist

. Oversee the Customer Care Team to ensure clients are receiving a

memorable experience

. Register all necessary client information into database with accuracy and

in a timely manner

. Responsible for maintaining and updating weekly inventory, process

returns, receiving merchandise, invoicing, and handling email inquiries

. Answer multi-line telephones, screen calls/transfer to appropriate

department, fax/copy, retail assistance, distribute mail, process

ingoing/outgoing Fedex and UPS deliveries

. Maintain guest confidentiality as we do assist high profile clients

. Implemented new pricing system for the company causing an increase in

profit

. Create effective schedule for front desk employees

. Produce a positive and friendly attitude while working under pressure

. Assign projects to Customer Care Team

Hard Rock Cafe July 2010-

June 2012

Expeditor

. Responsible for maintaining a timely and accurate flow of service

. Assist the Executive Chef in preparation for charity events, celebrity

arrivals, and participate in fundraising events as a representative of

the Hard Rock Caf

. Set up station for success including preparation of fresh citrus, clean

and stocked area, and maintain positive attitude at all times especially

under pressure

Education

The Art Institute of California- Los Angeles- Baking and Pastry Arts

Skills

Computer literate, Internet savvy, Microsoft Word/Outlook/Excel, 10 key by

touch, scheduling, inventory, ordering office supplies, outgoing,

proactive, friendly, personable, opportunist, hard working, fast learner,

detail oriented/meticulous, highly organized

Contact this candidate