Customer Service Representative

**** ********** ***** ******

Charlotte , Nc Phone 757-***-****

E-mail *******@*****.***

Monique Leatherbury

Objective Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Client Relations - Data Entry with the ability to multi-task while being an excellent team player. Self driven and detailed oriented who can take direction while being client focused and committed to customer satisfaction .Very disciplined.

Work experience August 2009-March2011 Bank of America Norfolk, Virginia

Inbound Customer Service Rep

• Answer inbound calls in a call center environment

• Service all credit card needs

• Sell benefits of the credit cards

• Take transparent and non transparent acts

January 1996-March2010 Self Employed Hampton, Virginia

Stylist / Customer Service

• Creating weekly schedules

• Business development

• Answering telephones

• Train product knowledge

• Give consultations to customers to discuss there needs

• Take cash and credit card payments

February 2004 - March 2006 NCO Hampton Virginia

Customer service

• Switchboard operator

• Collecting on delinquent accounts

• Team Leader

• Extensive customer service

Skills Microsoft word,Typing,Scanning,Switchboard,Customer Service,and Team Player.

Education

High School Graduate -1995

Thomas Nelson Community 1996

Liberal Arts/-

• Team Building Seminars-2007 -Current

References upon request

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