Office coordinator, assistant, marketing.

Joe D Stevens

** ******** *****

Black Mountain, NC 28711

Phone: 828-***-****

Email: ***********@*****.***

PROFILE:

Ø Ability to establish a positive relationship with co-workers and other professionals.

Ø Welcoming the opportunity to make a valuable contribution to a team working for the benefit of the company.

Ø Able to work independently in a team environment.

Ø Effective oral and written communication skills.

Ø Ability to multitask in a high traffic, stressful, environment.

Ø Experience in office equipment including: phone systems, copier, fax machine, adding machines, printer, and computer.

Ø Familiar with software including Microsoft Office and WordPerfect.

EXPERIENCE:

2002-2009 Customer service, and Marketing God’s World Publishing

Customer Service

· Taking orders for God’s world news and God’s world book club,

· Handled customer relations via phone and respond to customer requests.

· Sold product and placed customer orders in computer system.

· Provided customers with product and service information.

· Up selling products and services.

· Transferred customer calls to appropriate staff.

· Completed call logs and reports.

Marketing

· Handling client relations.

· Marketing WORLD magazine by various means, including: co-marketing, direct mail, web, print, and radio advertising.

· Worked with print brokers to ensure economical and quality work.

· Maintained weekly reports.

· Implemented fundraising program.

· Attended conventions as a representative of the company.

· Interned as manager for marketing department.

Starting pay 11 per hour ending $42400 per year.

1989-2003 Telecommunicator, Black Mountain Police

· Senior communicator for the department.

· Maintained the computer network.

· Liaison between our department and the Department of Justice Information Section.

· Validated state crime reports.

· Trained new personnel.

· Successfully wrote grants that provided much needed equipment for the department.

Starting pay at 5.65 an hour ending pay 10.75 per hour

1999-2002 Customer Service Supervisor, Client Logic

· Taking calls for the Allstate Motor Club,

· Dispatched service,

· Supervised employees, handling difficult customers,

· Identified, researched, and resolved customer issues using the computer system.

· Researched billing issues including misapplied payments.

· Recommend process improvements.

Starting pay at 8 per hour and ending at 10 per hour.

EDUCATION:

· 1986 C.D. Owen High School

· 1987-1988 Western Carolina University

· 1990-1991 A.B. Tech

· 2006-present Montreat College Spas program. I will have my AS this summer and my BBA as soon after as possible.

Contact this candidate