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Customer Service Sales

Toronto, ON, M2N 7K2, Canada
August 14, 2012

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Sheila Vand

** ********* ***, ***** ****, # ****, Toronto, Ontario, M2N 7k2



Seeking a sales role within a global and professional environment to bring value to the sales team, add value for the customers and grow with the company


• 9 Years of successful Sales, and Customer Service experience

• Good communication and presentation skills

• Strategy and results driven, recognizing opportunities, customer service oriented

• An initiator, energetic team player who works well under pressure

• Fluent in English, Farsi and strong knowledge of French language


Customer Service Representative Oct 2010- July 2012

Art for Everyday Inc., Toronto, ON

• Answer all inquiries about products, accounts and services and dispatch the suitable customer service associate to address questions and ensure that each customer receives outstanding service

• Maintain awareness of all promotions and advertisements

• Received processed and verified the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.

• Correct the errors and faults after the investigation and by following company and customer records

• Generate invoices and credit for customers and follow up with A/R to make sure that all accounts are up to date

• Adjust the complaints concerning services or the products

• Maintained liaison with other departments for order completion, and in order to achieve goals.

• Generate weekly, monthly report regarding current customers, new ones and their purchase.

Sales Supervisor Jan03 – Oct 09

Samia Manch Group, Dubai-UAE, Tehran- Iran

• Supervised and conducted performance evaluation on sales staff

• Conducted vast market research and created an exclusive sales pipeline

• Contributed in planning the 5 years of company’s sales objectives

• Visited prospective sales potentials to sell required equipment on a regular basis

• Prepare and deliver presentation that explains products or services to actual and prospective customers

• Developed sales plan to introduce new products in new markets by attending international trade shows, conferences and other marketing events in middle east and Europe

• Arranging the supervisors on testing, inspection, installation, commissioning, training and after sales services for the equipment sold to the customers.

• Arranging bid participation including breakdown of prices, terms of payment, joint ventures and sub-contractors arrangements.


General Business Studies Certificate 2011-2012

Seneca College, Toronto, Ontario

College Diploma in Applied Computer 1996-1999

Tehran Azad University, Tehran, Iran


Sales and Marketing Program, Tehran University, Iran 2008

Excellent References are Available upon Request

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