Customer Service Manager

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬***** 122nd PL SE • Kent, WA 98031 • 253-***-**** • *.*.*****@*****.***

Education Bachelor’s of Arts, Law and Justice June 2010

Bachelor’s of Arts, Political Science

Central Washington University, Ellensburg, WA

• Dean's List for 10 consecutive quarters and 1 semester

• Graduated with Honors

• Related coursework; Legal Research, Legal Writing, Ethics & Diversity etc.

Skills Analytical ability, problem-solving, dependability, cheerful attitude,

persistence, creativity, Microsoft Word, Excel, Power point, Internet, 60wpm etc.

Experience Customer Service Representative (Temp) February-April 2012

Meracord DT Tacoma, WA

• Processed payment for debt settlement customers and sent out over 30 correspondences each day.

• Personally handled over 35 calls each day and resolved in-depth queries in a methodical manner.

Account Manager 2011

DT Marketing Inc. Federal Way, WA

• Assisted in the hiring process of potential Sales Representatives

• Trained, and supervised hired sales staff

• Monitored and reported to the Senior Manager daily sales Rep’s performance and challenges of my team

Library Front Desk Attendant 2009–2010

Central Washington University

• Welcomed visitors, scheduled appointments and assisted patrons searching online for books, journals, etc.

Administrative Assistant 2005-2006

Calvary Educational Center

• Welcomed visitors, gave information about our policies, and answered the phone

• Scheduled meetings and appointments, and supervised other workers.

Volunteer activity:

● Interviewer for TV channel 21 African show

● Hope for Africa (New York City public service project)

• Youth Co-Chairman, Liberian Association of Washington

• Teacher’s Assistant, Gallery One Art School for children 4–16

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