Manager Customer Service

ANIKET R. HANWANTE

Mumbai, India.

Mobile: +91-967*******, +91-897*******.

E-Mail: ********@*****.***

Personal Profile:

An experienced and well qualified with ambition to progress in the hospitality industry. Looking for a tremendous growth in hospitality industry where excellent customer service is priority. Quick to learn and keen to develop new skills. Looking to achieve personal and professional goals in a rewarding and exciting position in hospitality industry.

Latest Achievement:

• Represent “Novotel London Heathrow” in “Accor UK & Ireland Professional Challenge” on 26th September, 2011.

• Won the “Employee Of The Year for 2010” in Novotel London Heathrow, UK.

Work Experience:

18th January 2010 to 23rd October, 2011.

Hotel Novotel London Heathrow, London.

Food & Beverage Team Member/ Trainee Team Leader.

• To handle the operation Restaurant, Conference & Banquet & Room Service in the absences of Supervisor/ Manager.

• Assigning particular job to efficient team member and direct them to follow SOP’s (Standard Operating Procedure).

• Working on Opera and VR system (Restaurant Point of Sales System) effectively.

• Handling phone call from inside & outside for reservation, food order for room service, etc.

• Do the Wine & Spirits Control and Requisition, End Of Day Report, End Of Month Report, Cost, Sales, Expense, Profit Report, Staff Rota.

• Successfully conduct Training Session about Grooming Standard, General Etiquette in Hospitality Industry, Food & Beverage Service, and Room Service.

• Cross-training at Front Desk & Reservation.

10th December 2007 to 3rd August 2009

Club Mahindra Holidays Pvt. Ltd., Vashi, Navi-Mumbai, India.

Marketing Executive.

• To sale the membership and assist them to solve their queries and problem.

• Assisted in the Administration.

• Consistently maintain & enhance relationship. Ensure complaint resolution within specified time frame.

• Maintain & develop existing & new customer’s databse, to optimize quality of service, business growth & customer satisfaction.

5th April 2007 to 5th July 2007

Hotel Days Inn, Vashi, Navi-Mumbai, India.

Management Trainee / Trainee Asst. Manager.

• Handling Restaurant & Conference/Banquet operation and worked as Trainee Asst Manager.

• Assigning job to team member at different shifts & supervise them and direct them to follow SOP’s (Standard Operating Procedure).

• Working on Micros POS system effectively & Fidelio PMS at Front Desk.

• Co-ordinate with kitchen and make food report. Train to new staff.

• Have work for Reception & Reservation Department & used to handle Day & Night Shift as well.

1st August 2006 to 27th March 2007.

Flavour of Kolkata, Vashi, Navi-Mumbai, India.-‘A’ Grade Restaurant.

Captain / Supervisor.

• Handling Food and Beverage Operation of Restaurant as well as Banquet.

• Getting sales for Banquet, Conference Hall & effectively manage Customer Care.

• To ensure smooth and efficient operation of Conference and communication with other departments in order to ensure personalized and prompt services to all guest.

• Assigning particular job to efficient team member and direct them to follow SOP’s.

• Working on Micros POS system (Point of Sales System) effectively.

• Train to new employee.

• Basic information about Front Office.

23rd April 2005 to 14th August 2005.

Hotel Ramada Plaza, Palm Grove, Juhu Beach, Mumbai, India.

Trainee in Food and Beverage Service,

• Handling Mise-en-place (pre-preparation) to run food & beverage operation in smooth and efficient way.

• Co-ordinate with other trainee and seniors.

• Handling & train to new trainees

10th February 2004 to 10th March 2004.

Hotel Sea Princess, Juhu Beach, Mumbai, India.

Trainee: Trained in core department- Food & Beverage, Front Office (worked as Airport Representative) and House Keeping.

Education:

October, 2009 – July, 2011.

Ealing, Hammersmith and West London College, London, United Kingdom.

Postgraduate Diploma in Hospitality and Leadership Management (PGD).

2004 to 2008

Institute of Hotel Management and Catering Technology, Sikkim-Manipal University, Navi-Mumbai, India.

Bachelor of Science in Hospitality, Catering and Tourism Management (B.Sc.).

Skills and Achievements:

• Won the “Menu Competition”, while I worked as “Team Leader” in final year of Graduation.

• Have completed “Basic Computer Course” from “NIIT”, Mumbai, India and familiar with Microsoft Office - Word, Excel, and Power Point.

• Successfully completed Yoga Course at Nashik, India in 1995.

• Participated in TV serial as Artist, which was telecasted on local channel in India.

• Active participation in Blood Donation Camps and many other Social Activities.

References:

On request.

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