Customer Service Manager

Jamie A. Hankerson

*** ***** **. ***.**, Jersey City, NJ 07304 201-***-**** **************@*****.***

Objective

Seeking position that will benefit myself as well as the company for it‘s future

endeavors.

Experience

Stock/Fork-lift

2010 - 2012 Michael Aram Inc., North Bergen, NJ

Put merchandise into locations manually or with the fork-lift. Handled inventory, load and unload trucks. Used a handheld scanner for moving merchandise to different departments throughout the warehouse. A little computer work. Basically all duties for a warehouse 1.5experience.

Supervisor

2007 -2009 Aramark, New York, NY

Prepared food for the guest visiting Ellis Island which left satisfied guest.

Stored and set up stations in the kitchen that needed to be filled. Audited two cahiers a day. Assisted cashiers if there was a problem with the guest or registers. Customer service.

Stock Manager/Helper/Driver

2006 -2007 Kiss Electrical, Newark, NJ

Assisted electricians on their job sites with smoke detectors, panels, light switches, installation, pipe cutting, tool supplying, and assembling. Delivered parts to job sites throughout New Jersey, picked up and delivered parts to and from repair shops, picked up orders or paid for parts made from companies. Stocked and stored parts and invoices for inventory. Loaded each electrician van with materials they needed for their job before leaving out to their site. Cleaned the office once a week. Helped electricians re-route wiring through buildings.

Driver/Helper

2004 -2004 United Rentals., Carlstadt, NJ

Traveled throughout NYC & NJ streets and turnpikes to fix bridges and used the trucks for traffic safety on highways. Dropped cones on roads bridges and streets to let oncoming traffic know that there‘s road work being done ahead. Loaded the trucks with traffic signs and cones and whatever equipment needed to used for that job. Directed oncoming traffic.

Security Officer Harborside Financial Center

2002 -2003 S.O.S Security, Jersey City, Hudson

Secured the building and the entrance of an on-line bank company known as Mack-Cali, checked identification cards as each employee entered, or escorted a visitor to their destination. Secured the loading dock entrance for contractors, deliveries, assisted on the freight elevator, building access or trespassers. Assisted in fire safety rules and procedures whenever a fire drill or emergency or an alarm throughout the building occurred. Answered phone calls, logged daily information throughout the day, delivered packages to other Mack-Cali Buildings, filed incident reports, keys issued for employees and contractors, and kept tapes to cameras up-dated.

Kitchen/Driver/Maintenance

2001 -2001 Let‘s Celebrate Inc., Jersey City, Hudson

Prepared meals in the kitchen for stock or delivery, unloaded and loaded meals onto and from delivery truck, kept count of inventory. Delivered meals throughout Jersey City to customers, senior citizens, and assist other drivers if completed early. Cleaned delivery trucks inside and outside manually.

Security Officer Liberty Science Center

1999 -2001 McRoberts Protective Agency, Avenal, NJ

Toured the building with a touch probe inside and outside when building was closed from business until became the duty for every shift. Secured each level of the building randomly opening and closing hours, assisted visitors and employees in first aid assistance, escorted lost and found situations, domestic disputes, contractors, loading dock deliveries, access Id‘s for employees or visitors, made Id‘s through card printer and laminated, filed paper work concerning policies. First aid and CPR certified for assisting the injured until the rescue team came if needed, went through a training class through McRoberts expenses. Patrolled parking lot on special occasions like business parties or important meetings. Learned to communicate to people because of many nationalities that came to visit the building.

Loader/Unloaded

1998 -1999 United Parcel Services, Secaucus, NJ

Loaded and unloaded packages onto and from tractor trailers individually or helped others. Scanned each package for inventory that came through for shipment single handedly.

Education

St. Mary‘s High School, Jersey City, Hudson

1993 -1997

Diploma

Interests

Business management skills

References

References are available on request.

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