Customer Service Technician
Resume:
Nora E. Garcia
Calexico, CA 92231
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OBJECTIVE An Office Technician position that allows opportunities to learn and progress.
EDUCATION
2008 to present Imperial Valley College, Imperial, CA
A.A Business Office Technician Certificate
2006 to 2007 Imperial Valley College, Imperial, CA
ESL and GED Certificates
2005 to 2006 Robert F. Morales Adult Education Center
ESL and GED Certificates
SKILLS
* Word * Telephone
* Keyboarding (40wpm) * Fax
* Access * Electronic Calculator
* Cash Register * Customer Service
* Photocopier * Bilingual (Spanish/English)
* Radio * Type Machine
EXPERIENCE
SUMMER 2011 Corrections Clerk, Imperial County, Sheriff Department, El Centro CA
Review arresting officer’s booking forms, verify and maintain cash records
received from prisoners, verify prisoners’ property, write cash receipts, maintain
logs for money received. Provide information to the general public, bail bond agencies, other departments and law enforcement agencies. Maintain card files and prisoners’ housing area, and head count of inmate population, and prisoner property. Process and file booking sheets. Log inmates’ visitors and observe
visitation sessions. Use radio, jail codes and telephone to communicate with jail personnel. Advise general public and relatives of jail information, charges, amount bail, and inmates’ rights. Verify amount of money in cash register at the beginning and end of each shift. Type daily logs regarding activity in Intake Area such as prisoners received and released, court transportation, visitation, arrival, departure, and meals. Accept bail for release of inmates and maintain bail records.
2008 to 2010 Office Assistant. Rivera Auto Insurance, Calexico, CA
Assist customers, answer phone, process payments, balance sales and post them into a data base. Process DMV transactions and endorsements.
2001 to present Customer Service/Clerk. Genesis Salon, Calexico, CA
Assist customers, answer phone, schedule appointments, process payments from customers, and maintain stock of beauty supplies.
Spring 2009 Office Technician Intern. Imperial County, Office of Social Services, El Centro, CA
Processed payroll. Kept active, organized and eligible providers and clients’ records. Assist clients/providers by phone and in person.
ACTIVITIES Fitness Instructor
REFERENCES Available upon request
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