Customer Service Representative
Resume:
E'Lisheva Williams
Atlanta, GA. 30310
**************@*****.***
Objective:Versatile, dedicated Customer Service Representative with motivation to maintain and enhance customer satisfaction and contribute to company success.
Experience:Wipro Technologies July 10 to Jan 12
Provider Services Representative
*Extensive continuous on the job training and certification in medical billing and coding by United Health Care.
*Repetitive navigation through several different complex computer systems while on the phone to research requested information from providers such as Benefit and Eligibility information, Billing and Payment issues(claims), Authorization for treatment, EOB(Explanation of Benefits).
*Broad based knowledge of plans, multiple products, systems and procedures.
*Focuses on identifying problems and achieving best solution, which requires effective oral and written communication skills with internal and external customers.
*Knowledge of HCPC codes, CPT codes, etc.
*Follows state mandated rules and regulations to prevent any HIPAA violations.
Skylight FinancialMay 07 to Oct 09
Client Relations Representative
*Resolved a wide variety of issues and requests that included balance, service fees, pending deposits and transaction inquires.
* Made loans, credit and adjustment decisions for qualifying clients and updated client profiles.
*Made follow-up calls to customers with final decisions and/or resolutions on issues.
*Processed card request such as card activation, pin change/pin tries reset, lost/stolen card restrictions and damaged card replacements.
*Processed fraud claims and stop payment request.
Donnelly CommunicationsNov 04 to May 07
Customer Service Representative
*Consistently provided customer service to customers by navigating through customized order entry and sophisticated software Application Development Systems that are set-up for several different clients.
*Provided the highest level of customer service support by answering questions, tracing shipments, researching account data, handling damaged and shortage claims and etc.
*Set-up new accounts and verified account information.
National Services Direct, Inc.Mar 03 to Sept 04
Customer Service Representative
*Performed validation of service rates, call plan rates, taxes, bill messaging, change request implementations, etc.
*Contacted customers when billing discrepancies arose to inform them of the situation and the most effective resolution.
*Established and maintained effective oral and written communications with customers about billing procedures.
*Interacted with other departments when necessary in a service sensitive matter.
Education:University of Phoenix(Online)Atlanta, GA
Business ManagementJanuary 2010 to Current
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