Customer Service Administrative Assistant

OBJECTIVE: Customer Service Representative

PROFILE

Solid five years’ experience in providing high quality administrative support in busy office environments

Outstanding interpersonal and communication skills – handling phones and in-person meetings as well as liaising with clients and companies

Improved profits by up selling and marketing services with higher profit margins

Ability to work well as an individual and in a team

Fast and willing learner, self-motivated and excellent in multi tasking

Consistently meet all deadlines

High level of accuracy with strong attention to detail

Bachelor of Arts in Business Administration

TECHNICAL SKILLS AND TRAINING

Computer Applications: Microsoft Word, Excel, and Internet, As-400, QuickBooks

Business Law, Financial and Management Accounting

Statistics, Finance, and Economics.

PROFESSIONAL EXPERIENCE

Administrative support /Customer Service Representative 2008 - 2010

RHEMA CHRISTIAN MINISTRIES, Toronto, ON

Helped organize charity events; recruited, assisted and supported volunteers at events

Managed general office administration and e-commerce business strategies

served as a primary point of contact between management and clients

created a customer contact system that substantially improved customer relations and increased sales through special promotions programs.

Accounts Receivable / Administrative Assistant 2008

HIGHLITE FINE FOODS, Toronto, ON

Partnered with the Revenue Systems Manager and worked in a cross functional role spanning the Finance / Accounting and billing operations

Created invoices and did transactions using QuickBooks and SAP

Reconciled accounts by checking computer reports, researching discrepancies, and preparing journal vouchers

Prepared / sent “reminder " letters for delinquent accounts and called back as required

Prepared aging schedule for outstanding accounts and monthly activity report

Entered payment information into invoice log, noted partial payments

Executive Administrative Assistant/Customer Service 2004 - 2007

ELITE CONSULTANTS, Toronto, ON

Provided executive level administrative support to vice-president and directors

with a demonstrated ability to improvise, improve procedures and meet deadlines

PROFESSIONAL EXPERIENCE (CONTINUED)

Executive Administrative Assistant (CONTINUED) 2004 - 2007

ELITE CONSULTANTS, Toronto, ON

Liaised between all impacted departments to ensure proper communication and

reporting practice

Improved system access request process by 90% by creating employee profile templates listing employee titles, grades and coordinating access levels

Assisted with the development and administration of sources of non - due revenue such as advertising in publications and event sponsorship

Marketing Manager and Data Entry Representative 2001 - 2002

PATRICIAN LINENS COMPANY, Toronto, ON

Managed capital expenses and maintained inventory tracking records

Served as primary point of contact between management, suppliers and clients thru electronic newsletters, print publications, e-mail broadcasts, and website content

Provided monthly report reflecting company’s capital expenses, budget and inventory tracking record

Managed business-to-business sales and new product development, increasing sales through special promotion programs

Managed in-house agency handling all design, layout and production of collateral, print advertisements, product displays and trade show booths

Successfully introduced concept of continuous, overlapping promotions to

sales organization

Oversaw development and maintenance of marketing and customer service programs

EDUCATION AND TRAINING

Bachelor of Arts in Business Administration, YORK UNIVERSITY, Toronto, ON 2006

VOLUNTEER EXPERIENCE

Communications Coordinator / Fundraiser 2001 - 2008

AMRF (African Medical Research Foundation) Toronto, ON

AFRO Festivals (Music Africa), Toronto, ON (summers only)

Ensured that each kiosk was booked and purchased permits

Maintained effective co-ordination between the various organizing committees

Ensured that promotional merchandise was 90% sold

Distributed flyers, literature for events

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