Customer Service Sales

I am currently looking for employment as a customer service representative. In 2009 I was laid off from EMD Chemicals due to the economy crash. Originally I was hired on as a temp in 2000 and then I was hired on permanently in 2001. My duties included working closely with sales representatives as well as the onsite distribution center and the Sales office in New Jersey and Wisconsin. I understand this is a time of many changes and challenges / new beginnings. My strengths include attention to detail, friendly and professional attitude, Always willing to learn new procedures/tasks. I will prove my ability to be proactive and pay close attention to detail. Below I have attached my resume for your review. I look forward to your reply.

Thank you

Eve R. Lopez

Eve R. Lopez

3902 Via De La Bandola San Diego, CA 92173

Home Phone 619-***-**** *****-********@*****.***

Objective

To obtain a position with a company in which I can learn and grow with as well as build new skills.

Qualification Highlights

Competent using software including: Windows, Word, Excel, E-mail and the Internet.

I Demonstrated ability to meet the needs of customers.

Attention to detail, dependable, hardworking, reliable and punctual, always willing to learn new skills and positions.

I was recognized for long hours and commitment to customers, professionalism and follow-up.

Work well as a team member or independently.

Resourceful, energetic, friendly, multi-task and results orientated.

Commended for dedicated work ethic and rewarded with by steady promotions and training in all aspects of CSR and CRM and Warehouse positions

Experience EMD Chemicals, San Diego, CA

Over 7 years of experience in Customer Service

Trained and qualified on forklift in safety procedures and proper use of equipment.

Obtained a USPS Direct Mail Marketing Certificate 2006

Update contact information using the Database cleansing tool

Verified accuracy of data & compiled spreadsheets by combining data from various systems.

Supported and implemented the programs and events of the Sales Department, by providing logistics, marketing and administrative support under the direction of Event Managers.

Employment History

EMD Chemicals Inc 11 2005 – 6 2009: CRM Marketing Coordinator

Responsible for coordinating the direct marketing program with internal personnel and external vendors.

Extract the mailing lists for the direct marketing campaigns.

Provide support to the Product Managers, Marketing Communications and Sales Force Team.

Entered and maintained data in the Customer Relationship Management (CRM) database.

Supported Sales & marketing by verifying potential client contact information via tradeshow leads, internet, postal and phone requests.

EMD Chemicals Inc 2004-2005- Customer

Service Representative

Customer Service Representative Prepared daily sales orders Handled sales calls and follow-ups to pursue and develop new accounts. Awarded certificate for most valuable CSR

EMD Chemicals Inc 2000-2003: Logistics Traffic Coordinator

Maintained daily spreadsheets for product leaving warehouse. Entered sales sheets and contact information into database. Software I have used FedEx, UPS and Airborne Express\DHL.

Companies I have worked closely with for delivery of product in a timely manner –Amgen Inc, Gen-Probe, Invitrogen and Novagen.

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