CUSTOMER SERVICE

Tabitha E. Lewis

*** ******* *******, #***

Irving, TX 75063

Telephone: 469-***-****

E-mail:

OBJECTIVE:

Seeking to obtain a position that will utilize my skills and experience in a fast pace environment. Exhibits strong interpersonal skills with ability to interact effective with diverse groups of individuals.

EXPERIENCE:

Service Representative I

Assisting Mercedes Benz customers on a daily basis with account information, driving directions and familiarizing them with the Teleaid System (Onstar)

AAA-Texas: Irving, TX

08/01/2001 – 07/01/2006

Supervisor

Two (2) years customer service experience and three (3) years of call center management experience. Coach and developed team of 10-12 agents. Implemented strategic planning to improve agent’s performance. Conducted monthly evaluations on team agents, such as schedule adherence and QA monitors. Resolved member complaints, overall providing development/growth to maintain total member satisfaction.

Donald G. Gardner DDS & Associates: Houston, TX

09/01/1999 – 07/01/2001

Dental Assistant / Front Office Assistant

Worked as an assistant to doctors on staff. I was responsible for prepping patients prior to surgery and oral examinations. I assisted patients with insurance claims. I ordered supplies for the office; and was responsible for making both inbound and outbound calls. I was also responsible for scheduling and confirming appointments.

EDUCATION:

Astrodome Dental Career Center: Houston, Texas

Program: Certification in Dental Assistant

Obtained a Certificate in Dental Assistant

Completion: 01/01/1999

North Harris Community College: Houston, Texas

Program: Did Not Complete Studied Pre-Nursing Courses

Completion: 10/01/1995

Pointe Coupee Central High School New Roads, LA

Program: Diploma

General Studies

Completion: 05/01/1993

REFERENCES:

All Preferences Available Upon Request.

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