Customer Service Manager

Catina M. Scales

**** **** **** ****, *******, TN 901-***-**** *************@*****.***

PROFILE

Very professional and highly capable individual pursuing a management position within a company that will enable me to contribute to the continued success of the organization while offering opportunity for growth, longevity, and security.

PROFESSIONAL SKILLS

• Microsoft Office • Good decision making • Ability to conduct and assess research

• Team Leader • 10-Key ability • Exceptional organizer and planner

• Type 60 wpm • Effective communicator and motivator • Able to monitor employee performance

PROFESSIONAL EXPERIENCE

Letter Carrier/ Mail Processing Clerk/Supervisor United States Postal Service 04/97 – 12/10

• Ensured that mail arrives at proper locations in a timely manner

• Provide excellent customer service

• Ensure that mail is properly secured

• Separate and organize mail into correct address sequence for delivery

• Ensure that the proper papers are signed, documented and returned to Postal Service for Express, Certified, Insured, Delivery Confirmation and Registered Mail.

• Selected by management to supervise on an interim basis when regular supervisor was on vacation or regular scheduled off days

• Selected by management to provide safety inspections for area

• Ensured that employees obtained the keying quota and the maximum amount of mail was processed

• Ensured that the proper number of employees were on hand daily in order to process the mail

• Responsible for hourly paperwork of keying quota to be filed on a daily basis

• Maintained the keying quota for processing mail

• Expedited, separated and organized mail into correct address sequence for dispatch

• Ensured that mail was dispatched on time

• Appointed Safety Captain by management

• OSHA training annually

Manager/Supervisor ServiceMaster Innovative Maintenance Service 09/94 - 11/96

• Reviewed applications, interviewed, hired and discharged employees

• Trained all new employees

• Inventoried, ordered and stocked supplies in order for employees to perform their job without delay

• Responsible for payroll

• Maintained a weekly work schedule for three shifts and weekend employees

• Provided exemplary customer service

• Managed 20+ employees

EDUCATION

Tennessee State University

08/93 -05/94

Criminal Justice Major

Shelby State Community College

08/91 - 05/93

Criminal Justice Major

REFERENCES

References upon request

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