Resume

Sign in

Customer Service Representative

Location:
Houston, Texas, 77065, United States
Salary:
30,000
Posted:
May 26, 2010

Contact this candidate

John M. Salinas

***** *.*. **** **** #*****

Houston, Tx 77065

Phone- 281/***-****

Email: psqhzn@r.postjobfree.com

Objective

Achieve a Accounting position in a reputed organization that offers ability to develop my skills and experiences.

Summary Of Qualifications

Experience at professional level includes following areas:

• 8 years experience in Accounting/Billing field

• Knowledge of Full Cycle Billing

• Performed Account Reconciliation

• Performed Contract Administrator duties

• Excellent Organizational & Oral communication skills

• Resolve clients/customers problems and queries

• Improved personality, having dealt with experts, clients & team members

Experience

Amtex Global Services, Richmond Tx

June 27, 2007 – December 29, 2009

Intl. Financial Administrator- (Civpol, Logcap - Govt. Contracting)

• Prepare, scrutinize, & maintain computerized bills payables & receivables queues

• Verify purchase orders & invoices

• Generated income statements, general ledger & reports

• Observe accounting system for domestic and international billing projects

• Reviewed & administered contracts and modifications; prepared contract review records & obtained necessary managements approvals

IKON Office Solutions INC, Houston Tx

May 25, 2005 - June 23, 2007 INAP Billing Specialist 1 (Promoted to position)

June 21, 2002 – May 25, 2005 Senior Billing Associate

• Process billings to customers and third party customers

• Maintain supporting documentation files

• Research & respond by telephone, email & fax to customers inquiries regarding billing issues & problems.

• Ensure strict confidentially of financial records (SOXS compliance)

• Follow through on timely and accurate month-quarter end closings

• Reviewed & administered contracts and modifications into Oracle Financials ; prepared contract review records & obtained necessary managements approvals

Spherion, Victoria Tx

March 3, 1999 – January 13, 2000

Customer Service Representative, Inbound Call Center

• Deliver world class customer service and build customer satisfaction and loyalty

• Provide effective and timely resolution of customer issues

• Strive for once-call resolution of customer issues

• Demonstrate best judgment in the disbursement of adjustments and credits

Education

• Victoria High School Graduate 1997-2000

• DeVry University-Bachelor of Science in Business Administration (In progress)

Computer Skills

• Microsoft Office 2007 (Outlook, Excel, Word & Access)

• Oracle 11i eBusiness Suite (Oracle Financials) Contract Module, Installed Base & Workflow

• IBM AS400

• Adobe (Acrobat Reader Standard, Photoshop CS4)

• Crystal Reports



Contact this candidate