Administrative Assistant
Resume:
Ana Davis
Homestead, Fl. *****
OBJECTIVE:
Seeking a challenging and responsible position offering opportunities for professional growth and advancement where experience and proven ability would be of value.
QUALIFICATIONS:
• Bilingual
• Thrives in multi-task environment
• Hardworking, independent, and reliable
• Able to grow with company through versatility and adaptability
EMPLOYMENT HISTORY:
ComForcare Senior Services, Miami Shores, Fl. ; April 2009 – present
Scheduling Coordinator
• Maintain schedules for all caregivers and clients.
• Coordinate initial assessment by a Registered Nurse
• Maintain client records with accurate medical information
• Assist with insurance and client billing.
• Process incoming new client calls for service.
• Interview new caregivers.
Christus St. Michael Health System, Texarkana, TX.; 11/2006 – 3/2009
Administrative Assistant/ Service Line Secretary
• Maintain meeting calendar for Directors and Managers
• Take minutes for all Revenue Cycle meetings
• Maintain employee attendance and payroll records
• Review patient accounts to ensure correct insurance payment and determine further billing action.
• Determine financial assistance eligibility
• Assist Spanish only speaking patients with all aspects of hospital experience from admission to discharge
• Schedule and confirm appointments.
• Compile and record information and correspondence.
Windstream Communications, Texarkana, TX.; 6/2001 – 9/2006
Customer Service Representative
• Solicit sales for new and additional services.
• Confer with customers by telephone in order to provide information about products and services, take orders and cancel accounts.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer service or billing complaints.
• Provide support and solutions to co-workers through online helpdesk.
• In-charge supervisor for large call center resolving customer complaints and service issues.
Other Skills:
• Experience with word, excel and power point.
• Type 65 words per minute.
• Experience in working with multi-line telephone system.
References available upon request.
Contact this candidate