Customer Service Manager

Mphatso Abigail Vokhiwa Gonzalez, CLC

**** ****** ****** *****, **

Marietta, Georgia 30008

Phone: 770-***-****

E-mail: *******@*******.***

________________________________________

OBJECTIVE

To work for an organization that will utilize my practical and academic experience and knowledge to enhance lives. I enjoy meeting people's needs and have a strong conviction about excellent customer service.

EXPERIENCE

10/2011-P resent Perimeter Spine and Rehabilitation Center, Case Manager & Wellness Consultant

Liaison and advocate for patients and quality control all aspects of their care from initial consultation to final appointment.

Prepare financials for patients and direct the team in the treatment of my patients.

Volunteer and educate in the community about natural healthcare for our non-profit

06/2006 – 10/2011 Cobb and Douglas Public Health, WIC Nutritionist

Have earned multiple awards for seeing the highest % of District Caseload, seeing most clients in hours worked, customer service, teamwork, and < 1% Critical Error Rate.

Chair of Meals and Refreshments subcommittee of Continuing Education Day Committee 2008 & 2009.

Member of Employee Appreciation Committee from 3/2007 to 12/2009.

Assess clients eligibility for program based on nutritional risks and counsel clients accordingly.

Co-plan and teach nutrition classes weekly in English and Spanish.

06/2005 –05/2006 Wellstar Healthsystems, Dietary Technician

Address any barriers to patients eating well during their hospital stay by checking labs, history, nursing notes, and asking the patients. Refer to Registered Dietitian when necessary

Educate patients about cardiac and low-fat diets.

12/2004 –06/2005 Children’s Healthcare of Atlanta, Food Service Supervisor

Ensured that patient requests or nutritional needs are met and that department and JCAHO standards are upheld.

Supported and participated in the continuous assessment and improvement of the quality of care and service provided.

Planned, organized and directed all activities of food service staff. Prepare weekly work schedules and cover unexpected staffing shortages.

Oversaw the patient tray line and cafeteria services in regards to timeliness of set up and delivery, quality of food, temperature maintenance, portion control, and food handling procedures.

05/2004 –01/2005 Boston Market Corporation, Assistant Manager

Supervised quality shifts by delegating tasks and problem-solving.

Ensured food quality and safety by taking temperatures bi-hourly and managing food handling procedures.

Tracked inventory daily.

Conducted first interviews with applicants.

Counted cashier drawers, made daily deposits, and verified safe fund.

Ensured employee and customer safety by following company procedure.

Helped every customer to leave happy.

EDUCATION May 2003 University of Georgia Athens, GA

Bachelor of Science in Dietetics/Consumer Foods

SKILLS

• Multilingual- English, Spanish, and Chichewa; communicate well verbally and written

• Great people skills (ability to listen, empathize, and negotiate)

• Well-organized and enjoy problem-solving and multitasking

• Comfortable with MS Office

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