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Customer Service Manager

Palm Desert, CA, 92260
August 07, 2012

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Marilyn S Schwartz

***** ****** ******** *****

Palm Desert, CA 92260

Phone: 760-***-****

Cell: 702-***-****


Objective: To obtain a position in management, to show strong points of being a leader, to set standards and consistency for the establishment I am employed with. To ensure guests are receiving quality service and presentation to the highest standards. To be a professional representative of my employer and company.

Qualifications: My thirty plus years in Retail Service and the Hospitality Industry make me a strong candidate for most management positions. I have strong leadership skills and an overwhelming desire to ensure that customers are taken care of and that employees are trained extensively in order to meet all the wants, needs and desires of the customer.


Dynamic, friendly hostess

Strong work ethic

Supervisory skills

Passion for customer satisfaction

Food service background

Full service restaurant background


References and Letters of Recommendation included References Steven A.

Arrington, Col, USAF 99th Support Group Commander Nellis AFB Las Vegas, NV 702-***-**** Ms Terry Jerome Assistant Director of Food and Beverage Fremont Hotel/Casino Las Vegas, NV 702-***-**** Rick Scarrone Pit Supervisor Fremont Hotel/Casino Las Vegas, NV.


2006 to 2012

Housewife and Caregiver

2005 to 2006

Westin Casuriana Hotel/Casino Las Vegas, NV

Food/Beverage Manager

on-Duty Ensured proper service to all guests Responsible for daily scheduling of Employees Prepared all inventory requests Ensured all funds for daily activity were accounted for and dropped in safe.

2002 to 2005

MGM/Boardwalk Hotel/Casino Las Vegas, NV


Responsible for all Customer Service and Food And Beverage Service Outlets during shift Designed and implemented Training Manual for Customer Service and Food and Beverage Trained employees on shift Evaluated employees performance and interaction With employees and guests.

2001 to 2002

Fremont Hotel/Casino Las Vegas, NV

Supervisor at Tony Roma's inside Casino.

Then Promoted to Food/Beverage Manager-on-Duty.

Responsible for all departments on.

Property during Swing Shift.

2000 to 2001

K-Mart Colorado Springs, CO

Asst Front End Manager

Responsible for all Front End activity.

Accountable for closing all registers and.

Prepare cash and receipts for deposit.

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