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Customer Service Engineer

Location:
Mumbai, MH, India
Salary:
14000Net
Posted:
August 10, 2012

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Resume:

Sarika A Salunke.

Email Id: pqo8j7@r.postjobfree.com Mobile No: 814-***-****/922-***-****

Resume

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Objective: - Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment

Career Goals: - To lead Telecommunication-Network Industry organization towards new horizons of success while holding a key position in its management or technical cell.

Education Qualifications:

Degree Year School/College/Institution Grade %

MBA –HR 2011 Nashik University 2nd Class

B.Sc. 2007 Shivaji University 1st Class

H. S. C. 2002 Maharashtra State Board 2nd Class

S. S. C. 1999 Maharashtra State Board 1st Class

Professional Experience: 6.5 Years (MIS, HR, Executive, Admin Executive, Coordinate Engineer& GIS officer):

Tata Communications Banking InfraSolutions LTD. GIS Officer Mumbai

1 Nov 2011-till date

• Key Responsibilities:

Check & approve ATM sites on tool for Pan India with portfolio approval.

Handle ICICI, IOB, Axis, UCO Bank sites for ATM deployment.

Work on Google earth to search site address.

Map the Lat-long for ICICI, IOB, Axis, UCO Bank & ATM.

Prepare MIS for Approval data & site details

Identifying locations with help of photos & address.

Created a Google Earth database for Axis, ICICI, IOB, HDFC, UCO and LVB.

Analyzing proposed ATM’s sites for ICICI Bank, INDIAN OVERSEAS Bank, HDFC Bank, UCO Bank & AXIS Bank with respect to foot falls.

Analysis location basis commercial, Residential and Market basis photo and Google Earth.

Updating master tracking sheet for UCO Bank, INDIAN OVERSEAS BANK & AXIS Bank.

Coordinating with regional SFT SPOC to identify & analyze locations in detail.

Building GIS database for proposed ATMs as well as existing ATMs/Branches for ICICI Bank, UCO Bank, INDIAN OVERSEAS Bank, AXIS Bank & HDFC Bank

Tata Communications Ltd. (Old VSNL)

Executive, Mumbai

2 Jun 2011-30 Oct 2011

• Key Responsibilities:

Coordinate with Customer & PM for down time & Implementation.

Work in M6 software for Pan India.

Work In Viznet for Pan India.

Work in SOM for new order.

Work in O2net & backend link for new order to all implementation team

Work for Offnet to Onnet link for cost saving project.

Prepare Daily SM data for Onnet link.

Reliance Capital Ltd

HR executive Mumbai

15 Nov 2010- 1 Jun 2011

• Key Responsibilities:

Coordinate With HR

Calculate Professional Tax for Pan India.

Create Profession Tax Challan For all Location

Follow up for all Banking PT Challans Process

Coordinate with Executive for RC & Amendment process.

Prepare Monthly MIS Report to HR.

Handel Western & Barbour Location

Handle Compliances

Handle Admin work

Prepare Daily MIS & Reporting to Madurai office

Coordinate with All Executive & CRM to resolve the issue

Coordinate with Executive for LWF & Amendment process

Tata Communications Ltd.

Executive Pune

15 Dec 2008-– 14 Nov 2011

• Key Responsibilities:

Coordinate with Customer & PM for down time & Implementation.

Work in M6 software for Pan India.

Work In Viznet for Pan India.

Work in SOM for new order.

Work in O2net & backend link for new order to all implementation team

Work for Offnet to Onnet link for cost saving project.

Prepare Daily SM data for Onnet link.

Work in Software -Portal, Viznet, SAP, DMS, and Metasolve.

Check the feasibility in the system.

Daily updates in Portal & tracker.

Generate Po throw SAP to all BSO.

Resolve customer issue.

Coordinate to Install, Terminate & reconnection the link.

Coordinate with PM, Sales Team, Engineer OFG Team & Customer.

Handling all over India Tata net, Vodafone, TTML, Tulip & Bharti billing.

To give training the people for New SAP Software.

Handling customer Service delivery across Pune & rest of Maharashtra, presales activities manage support (for ISP and TELECOM Operators), raising purchase order and purchase request in SAP, using CRM

Handling customer service delivery within time and SLA.

Handling Customer escalations and resolve within MTTR.

Maintain monthly or yearly MIS database.

Prepares internet layouts and background information.

Prepares & handles detailed paperwork and executes contracts for billing.

Handle concall and resolve customer query within time basis.

Handling billing by using the Tools as Metasolv, SAP, CRM, OSS.

MIS and order login in Metasolv tool, using order management tool.

Provide quotations, once order get, place the order and coordinate with customer to deliver the same within timeline

Fullerton India Credit Company Executive, Pune

31March 2007 -13 Dec 2008

Log in the file in the system

Generating Apperref No

Dedupe checking in the system for the fraud

Loading the file on the system for loan approval

Rejection Of The Files with rejection reason in the system

Calculating Pos Amount for loan

Verification of Files.

Cross verification Of Files by visite report & verification call

Handling Customer

Log In The Files.

Closing the customer by negotiation.

Handling HR department

Attendance of Employees

Call for Personal interview

Coordinate with BM & Credit Manager

To help BM & credit manager to take decision about loan.

Idea Main Dealer Executive, Pune

1 June 2005-30 May 2006

Deal with Whole sale & retail customer.

Share details knowledge about newly packages.

Keep Daily Finance updates

Key skills

Passed MS-CIT examination

System Knowledge

Advanced knowledge of workflows in telecom operation

Rich experience with Customer coordination and Requirement gathering.

CUSTOMER link delivery in time being.

Motivational and Self Starter with good interpersonal communication skills.

Basic skills as Electronic mail, MS Word, Excel, MS PowerPoint, Internet browser

Proficient with Microsoft Office (Word, Excel, PowerPoint, & Outlook), Windows7

& Windows XP, Basic Knowledge of SAP Basic

Personal Information

Languages Known : - English, Hindi, Marathi

Date of Birth : - 24 July 1983

Place: - Mumbai _______________

Date: Sarika A.Salunke.



Contact this candidate