Human Resources Management

Patricia E. Hinton

**** *. ****** ******, ******, AZ 85711

Mobile 520-***-**** ***********@*****.*** Home 520-***-****

HUMAN RESOURCES MANAGEMENT

Human Resources Director with more than 25 years of managing and directing the HR function in multicultural Resort properties. Proven effectiveness in leading and guiding organizations through fast growth and economic downturns. Strong skills in people managing, service oriented leadership, cultural development, team/morale building, assessing organizational challenges and creating solutions. Proven ability to work at the Executive Committee level to integrate the human resources function within the overall business operating strategy.

ACHIEVMENTS AND AREAS OF EXPERTISE

Expertise in All generalist HR functions, Services and Initiatives

• Reorganization & Cultural Change • Employee Training and Development

• Recruiting and Staffing • Team Leadership

• Benefits and Compensation • Safety Management and Control

• Employee Relations

• high level of human resource generalist knowledge and expertise • Orientation /Cultural Training

• Legal compliance

• No employment related litigation • Achieved AAA 4 diamond Award

• Successful (3) INS Audits 100% • Successful Labor Board Audit 100%

• Multiple (3) Management /Ownership transitions

• 47% Turnover

• 92% Employee Satisfaction Survey • Through training & awareness programs reduced recordable accidents by 59%

PROFESSIONAL EXPERIENCE

WESTWARD LOOK RESORT, Tucson, Arizona 1993 – February 2012

Director of Human Resources

4-diamond Property, 244 guest rooms, 220-280 employees

Management History

2006 – 2012 – American Property Management Corp/River Management, Los Angles, CA

2004 – 2006 – Gemstone Resorts International LLC, Park City, UT

1996 – 2006 – Coastal Hotel Group, Chicago IL

1990 – 1996 - RKO

• As member of the Executive Committee directed all HR related activities through growth and management/ownership changes and industry down periods.

• Utilized all available resources to tightly control costs, maximize revenue, and deliver high-quality guest experience

• Developed and implemented Service program “I Care” to change the culture to 4-diamond level

• Created cultural training programs that encouraged and developed “knowledge” of the local region and property departmental amenities programs

• Lead the Executive team in the developed of quarterly communication meetings programs; annual awards presentation meetings, Quarterly management training programs, Manager Teambuilding activities

• Developed Foreign hiring through the H2B VISA and J1 VISA labor certification programs

VENTANA CANYON GOLF & RACQUET CLUB, Tucson, Arizona 1986- 1993

Director of Personnel

50 guest suites, 36 holes of golf, 220 employees

• Established Human Resources function for a new Boutique Resort/Country Club

• Develop all hiring practices, policies and procedures and ensure compliance of all state and federal guidelines

• Develop and maintain Benefits Program: Medical, Dental, FMLA, LTD/STD, Life

Earlier positions:

Department Head, Ventana Canyon Golf Y Racquet Club, Tucson AZ 1986

Center Director/Trouble Shooter, Kinder Care Learning Center,

Tucson Arizona 1982- 1985

• Oversee full operation of child daycare center

EDUCATION

BACHALOR OF SCIENCE, UNIVERSITY OF ARIZONA, EDUCATION

Contact this candidate