Quality Assurance Training
Resume:
JOHNA A. FILIS
**********@*****.***
SUMMARY
Knowledge and demonstrated understanding of adult learning styles and instructional design
Ability to present course material in a classroom environment
Experience in building and managing systematic change programs
Planning and implementing programs to enhance productivity and quality of work
Strong background in identifying, selecting, recruiting and managing personnel
Experience in the evaluation of training effectiveness and vendor programs, needs analysis and recommendations, as well as administration to include managing metrics, logistics, equipment, facilities, and deliverables
SKILLS
Languages: Spanish (Near Native Fluency); Greek (Proficiency); Arabic (Basic Knowledge)
Strong Knowledge of all Microsoft Office Applications
Proficiency with Allscripts Electronic Medical Record Software (EMR)
Proficient in the use of (LMS) Learning Management Systems (Achieve, Blackboard, eCollege and WebEX)
Talent Management Software (Taleo) and HRIS systems (PeopleSoft)
Experience with eLearning Design Program (Articulate)
WORK EXPERIENCE
National Oilwell Varco Jan 2012-April 2012 (contract position)
Training & Development Specialist
Identify learning and development needs for specific roles and locations
Design, implement and update training programs based on the organization and individual needs
Collaborate with subject matter experts to create training content (instructor led and online)
Facilitate training programs to internal staff and/or facilitate training through coordination with line Managers or other internal training staff (English & Spanish at some locations)
Translation (English-Spanish) of Training Materials (HSE, Product Training and Customer Service)
Manage the scheduling and delivery of training
Manage the Learning Management System (LMS), Achieve, ensuring training is accessible to employees and the system is updated and maintained with accurate data
Administrator of the Rosetta Stone Language Learning Program
Identify and implement training and facilitation standards across the division
Develop and manage training profiles and curriculums for key positions based on job competency
Coordinate the development and management of external customer training
Serve as a representative of Distribution Services on Corporate training programs and initiatives
Maintain accurate training records
Generate training reports and metrics to ensure training effectiveness and value to the organization
UT Physicians (Administaff) Dec 2010 – June 2011 (contract position)
Clinical Business Analyst / EMR (Electronic Medical Record) Trainer
Assessed and identified Allscripts EMR training needs for all UT clinic operations
Designed and Developed eLearning content on EMR implementation
Facilitated Allscripts EMR training throughout the company (primarily V10, some training on V11 & V11.2)
Evaluated clinic performance and recommend training programs for improvement, as well as, understand the workflow of all clinics for implementations and upgrades
Participated on relevant quality or process improvement teams to meet team objectives
Recognized opportunities to improve individual and team performance and collaborated with Business Analysts and others as appropriate to continually improve performance
Served as a link between all clinics and Enterprise for related training issues
Developed and implemented policies and procedures consistent with process improvement initiative outcomes
Daily use of the HEAT ticketing system to track all projects, user requests, questions and calls to ensure that issues are identified, reported and tracked in a timely manner
King Saud bin Abdulaziz University for Health Sciences (Riyadh, Saudi Arabia) Aug 2006 – Sept 2010
Manager of Training (Clinical Skills Program)
Employee on-boarding and development, HR compliance, career development, train-the trainer and performance evaluation
In charge of identifying, selecting, recruiting and on-boarding new employees (10 full-time, 80+ part-time)
Trained staff on use of medical simulation products (SimSuite, Laerdal, etc.)
Tracked applicants and managed candidates with Taleo Recruiting Software
Coordination, scheduling, and supervision of all student clinical performance exams
Utilized PeopleSoft Student Administration software to handle all student-related information: schedules, courses, grades, records, transcripts, etc.
Designed/developed interactive eLearning modules using Articulate and other development tools
Implemented both live and web-based workshops to employees
Conducted needs assessments to identify new training needs and skill development opportunities. Measured instruction, learning and program effectiveness by creating and implementing multi-level evaluations
Prepared & controlled program’s yearly budget.
Baylor College of Medicine, Houston, Texas Oct 2005 - June 2006 (layoff)
Director - Standardized Patient Program
In charge of planning, recruitment, scheduling, and supervision of all student clinical performance exams
Designed/developed interactive eLearning modules using Captivate and other development tools
Designed web-based curriculum using WebEX to enhance SP memory of student encounters, thereby improving SP reliability
Developed Train-the-Trainer material
Supported Train-the-Trainer delivery
Utilized Blackboard as an electronic reporting system to inform SPs of their performance evaluations and assessment accuracy
In charge of providing Quality Assurance of SP performance and accuracy
Educational Commission for Foreign Medical Graduates (ECFMG) Mar 2004 – Oct. 2005
Standardized Patient Trainer & Case Specialist
Recruited Standardized Patients (approx. 200)
Managed all new applicant information with iApplicants™ Applicant Tracking Systems
Assisted Center Manager in interviewing, matching to cases and hiring of SPs, representing a diverse population
Trained Standardized Patients
Remediated SP performance based on feedback from central offices of ECFMG and NBME and case specialists at other sites
Wrote and communicated assessments of training interactions to Center Manager, Director of Center Operations, and appropriate NBME staff
Monitored and assessed SPs while functioning in the capacity of Trainer on Duty during the exam
Coordinated with exam operations staff while functioning as Trainer on Duty
Observed videos of SPs across sites for quality assurance purposes and made recommendations to appropriate Center Manager and Director of Center Operations regarding intervention, re-training or removal of an SP as needed to maintain standardization to case and USMLE Step 2 CS protocols
Provided appropriate case trainers across all CSE sites with portrayal information and interpretation of assigned cases through use of the specialized computer programs (Quality Assurance)
American International School, Cairo, Egypt – Spanish & ESL Teacher Aug. 2000-Jan 2004
EDUCATIONAL BACKGROUND
Bachelors of Arts in International Studies and Spanish
University of St. Thomas, Houston, Texas, May 2000
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