Project Manager Sales Representative

SIVAN N. RAMJATTAN

**** ***** ****** *-718-***-****

Bronx, NY 10473 *****.*********@*****.*** C-646-***-****

VOICE, DATA, AND WIRELESS ENGINEER

Voice, Data, and Wireless Telecommunications experience in network performance, optimization and Field Technical Engineering.

SUMMARY OF QUALIFICATION

• Field certified technician, certified sales representative, programming, training, and installation of AVAYA phone systems.

• Certified using field tools such as spectrum analyzers, cable and antenna analyzers (Wilton/Anritsu), wattmeter, multi meter and data collection tools.

• Certified using field tools support voice and data such as T-birds, cabling wireless analyzers, multi-meter, software tools, and windows base applications.

• Collection and analysis of drive test data for optimization and performance.

• Good computing skills in all Microsoft Office Tools and software applications, and field applications.

• AVAYA ACA certified technician.

• AVAYA certified sales representative.

• CBC cabling certified.

• Certified in Adtran and Netgear Routers.

• DECT and IP DECT wireless communications certified.

• Worked on field measurements and link budget analysis for losses and gains of Radio Frequency Distribution Systems.

• Certified to install, maintain, configure and support Avaya products.

• Certified damage control and first aid (US NAVY)

PROFESSIONAL EXPERIENCE

Thrupoint, Inc New York, NY

2010-Present

Staging Manager/Consultant/Field Tech Engineer

• In charge of staging s8300d servers from AVAYA (over 900 servers) with licenses and pre-configuration, before they are sent out to the Morgan Stanley Smith and Barney locations for upgrade, and implementation.

• Provided tier 2 support for FTE’s and RFA licensing support while on the implementations bridges for cut night.

• On a bi-weekly basis, I went out to MSSB branches and upgrade/installed their AVAYA PBX switches. Provided detailed training for Local site contact, and all system users post upgrade/install

Project Manager/Project Leader

• Managed cutover night branch cutovers for Morgan Stanley Smith &Barney. Lead team to successfully cut over MSSB sites. Most MSSB site was large sites, consisting of anywhere from 25 to 300 phones. On these weekend cutovers, the Project Manager can have anywhere from 2 to 18 sites to complete. My weekend cutovers was efficient, cost effective, and completely satisfactory.

• With Thrupoint Inc as well as all my past experiences, I have become to be known as the man with many hats due the fact of my amazing versatility and my ability to learn and adapt to new technology and so forth.

• Currently one third the ways to achieving the Avaya ACIS certification. This is one of Avaya’s newest certification. I will have this achievement before the end of June 2011.

• Currently also working on Cisco CCNA certification, and CompTIA certification. These certifications will come as soon as July 2011

• Very efficient and knowledgeable in use/training/deploying of all Avaya software/administration products such as Provision, Avaya Site Administration, Network Manager….etc.

Optima Communications, Inc. Irvington, NY 1998-2009

Field Technician

• Responsible for wiring, programming, training, service/repair, and installation of AVAYA phone systems such as: Communication Manager, all Avaya gateways and servers, Avaya Integral, IP Office, Definity, and Merlin Magix/Legend along with fax servers (MCK), and network switch and hub. Performed more than 2000 successful phone installs thru out the east coast. Lead technician on all jobs. Supervised up to 10 technicians on jobs.

• Responsible for troubleshooting PBX site issues affecting users and business which cabling, hardware and t-1 connection from NUI back to CSU.

• Coordinated with the central office installations, testing and turn up of T1, PRI/ISDN, DSL/Cable, and SIP Trunks. Rendered support to integrate these services into AVAYA products.

Technical Support

• Provided technical support for our customers calling in with troubles on their system, and for other installers thru out the region that need support on a job. Head of the emergency after hours support.

Sales Representative

• Sold services and equipment provided by the company. Managed new and existing accounts installs, service/services, and maintenance. Placed in charge, and made Project Manager of special accounts/large complex accounts.

American Pay Communications, Inc. Mt. Vernon, NY 1993-1998

Bench Technician

• Responsible for repair to internal parts of payphone and vandalized payphone cases.

Field Technician

• Responsible for the installation, repair, cleaning and collection of payphone routes established thru out the tri state area.

United States Navy USA 1990-1998

• Desert Storm Veteran. Stationed in the Persian Gulf responsible for guarding against air and missile strikes on US Naval Battle Groups touring the Persian Gulf. Primary job was the maintenance, repair and deployment of the Stinger missile against hostile forces other than USA forces and our allied countries.

• Also studied electronic warfare, and fire control men.

• Honorably discharged from the military in 1998 with a 4.0 final evaluation.

Education

Samuel Gompers Vocational Technical High School Bronx, NY 1986-1990

• High School Diploma with Electronics endorsement.

• 4 years of normal high school classes with vocational/ technical endorsements/classes.

• Studied electronics and computer science.

Extracurricular activities

• Team Manager for the Pelham Bay Little League 2006-2010.

LANGUAGES

• English, some Spanish.

REFERENCE

• Furnished upon request.

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