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Customer Service Assistant

California, 94303, United States
19.00 hr
May 29, 2010

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Shiemese M. Flowers

PO Box ****, Patterson CA ***63

415-***-**** /


Career encompasses more than 5 years of professional experience in the position as an Escrow Assistant and/or Customer Service Assistant.


2010-2010 First American Title Company (Temporary)

Escrow Assistant

Assist two escrow officers with fundings, policy-write ups, order evidence of insurance, order payoffs, answer phones and greet clients, typing, filing, faxing, disbursement of monies from files, order HOA documents, and other escrow assistant duties.

2003-2009 Chicago Title Company, San Carlos, CA

Escrow Assistant

Primary duties consisted of, answering and directing calls, opening and setting up of escrow files, tracking preliminary title reports, set up refinance and sale transactions loans for funding and ensuring timely funding of these transactions , preparing documents to record after funding, ordering loan payoffs, child support liens, tax liens, order HOA documents, prepare grant deeds and other recordable documents , order office supplies, filing, faxing, contacting clients by phone or email to set up appointments and schedule them accordingly. Other duties consisted of greeting clients, assist with loan document signing, and create marketing flyers, set up clients on any new marketing software available and other duties as needed.

2001-2002 Crawford, Pimentel & Co., San Jose CA

Administrative Assistant

Greet clients/visitors, receive and direct all incoming calls via switchboard, typing, filing, faxing. Duties also included taking meeting minutes, order office supplies, track and prepare expense reports for accountants and other general office duties.

1999-2001 Veritas Software, Mountain View, CA

Office Manager

Manage one receptionist and provide back up support for administrative breaks and absences, answer calls, schedule meetings, order supplies and maintain mailroom, schedule and track vendors for various services.


Microsoft Word, Excel, Power point and Outlook proficient, self- starter, ability to multi -task. Tactful and very customer service oriented.

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