Administrative Assistant

Catherine Womack

** ** ****** *** #*** 503-***-****

Hillsboro, OR 97124 **********@*****.***

Administrative Assistant

Qualifications:

• Data entry: 50 wpm, 9000 kph with proficiency in Microsoft Word, Excel, Outlook, as well as Salesforce.com CRM software and AS400 mainframe

• Strong in spelling, grammar, proofreading, and mathematical skills

• Experienced in customer service via phone and email

• Experienced in domestic and international shipping

Employment History

11/06-12/07 Symantec Corp/PrO Unlimited Beaverton, OR

Sales Support Specialist

• Provided administrative support for sales staff through emails and phone calls

• Created sales support cases in CRM for resolution by myself and the Sales Support Department

• Communicated with sales representatives and all departments within the sales division to resolve issues with orders, sales tools, policy, literature, and software samples

01/04-09/06 Allegro Industries Garden Grove, CA

Administrative Assistant

• Created forms and templates for all departments using Microsoft Word and Excel.

• Typed, proofread, and edited correspondence, forms, and technical manuals.

• Transcribed dictation from cassettes.

• Mailed out literature packets, letters, and small international shipments.

• Answered phone and greeted visitors.

• Maintained databases in Excel for product sample inventory and sales quotes

12/00-06/03 Computran Systems Beaverton, OR

Clinical Records Processor

• Worked closely with the reviewers and with customer service in the medical records department of a large pharmaceutical corporation to clarify physician’s orders on incoming handwritten patient charts

• Entered physician’s orders from nursing homes and acute care facilities into mainframe system for conversion to printed chart format

11/98-12/00 Compatible Computers Hillsboro, OR

Administrative Assistant

• Processed purchase orders, sales orders, invoices, shipments, and receipts using SBT Accounting software

• Received and processed incoming shipments and mail deliveries

• Maintained databases in MS Access for Microsoft training classes

• Proofread and edited articles written by marketing and management staff

• Assisted Microsoft training instructor with databases, schedules, student registration, and maintenance of training manual inventory

08/97-10/98 NSK Corporation Cerritos, CA

Customer Service Representative

• Processed purchase orders from distributors and end users

• Maintained relationships with distributors via phone, email, and face-to-face communication

• Resolved customer issues through communication with production, sales, and shipping departments

Education

Graduated as class salutatorian from Central Christian Academy in Muskegon, MI

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