Engineer Manager

JIM C. MURRAY

**** ***** ****** **********@ Yahoo.com

The Colony, TX 75056 Cell 972-***-****

An accomplished, Director of Global Business Solutions & IT, with expertise in both Business Process Reengineering and the delivery of products/services within Information Technology to support client’s Business Model. Developed and managed Business Migration and IT Migration to meet client’s future business strategy and direction. Possess diverse IT experience in big industry, service organizations, channel partners and outsourcing companies, which contributed to building standard Global IT solutions. Proven ability to apply and adapt Retail Business Strategies and Tactics – Pull vs. Push, Demand Chain vs. Supply Chain Optimization, and Auto Replenishment vs. Forecasting. Demonstrated strong management and leadership skills, with ability to motivate professionals and maximize levels of productivity. Excellent communicator with emphasis on building strong client relationships at all levels within an organization.

QUALIFICATION HIGHLIGHTS

• Business Process Reengineering

• Information Technology • Vendor Relations

• Store Operation

• Merchandising • Account Management

• Project Management

• Change Management

• Client Services • Logistics/DC • Training/Mentoring

• Contract Negotiations

• Global Leveraging • Organizational Development • Outsourcing

PROFESSIONAL EXPERIENCE

7-Eleven Inc. Dallas, TX Nov 1984 – June 2011

Director Global Business Solutions & IT May 2004 – June 2011

Directed and consulted twelve (12) International Licensees in development/enhancement/stabilization of business operations and IT solutions. Facilitated and managed licensees’ X-functional BPR team to successful development and implementation of next generation7-Eleven business model and IT solutions. Directed and managed IT strategic partners’ relationship, performance, and budgets.

• Led efforts in developing Global Business Transformation Strategy and direction. Spearheaded development of standard Business Process Reengineering Methodology and Approach with strategic partners.

• Directed and managed business transformation project for Thailand, Malaysia, Philippines, Sweden, Mexico, and Indonesia licensees.

• Planed 12 month comprehensive curriculums for 7-Eleven RI business model knowledge transfer sessions for licensees’ senior management team.

• Facilitated and conducted in-depth CSA, Root Cause s analysis, and Gap Analysis of licensees’ business and IT solution.

• Performed as key contributor to build master depository of 7-Eleven Business SOPs (standard operating procedures) for store operations, Merchandising, Logistics, & Accounting.

• Spearheaded with strategic IT partners to formulate total system image and detail system functionality including high level hardware/infrastructure requirements.

• Identified CSF (Common System Functions) based on 7-Eleven core business requirements. CSF is global system solution foundation consist of store system, HQ system, & Vendor/DC system, which has been leveraged globally.

• Led facilitation to lay out standard system development/implementation plan utilizing phasing approach to support Global Business Migration Strategy.

• Co-sponsored with strategic IT partners to developed and organize standard system development, testing, implementation, pilot, and roll out guidelines. Created and implemented guidelines including standard contract language, delivery budgets, and statements of works, and standard SLA.

• Successfully directed and managed to completion of licensees’ business transformation from a traditional convenient retailing model to 7-Eleven business model. Developed and implemented integrated IT solutions on time and below budget.

• Provided leadership and guidance in development and design of Flow-thru CDC (Combine Distribution Center) from an inception of business concepts to actual go-live operation for 7-Eleven Malaysia. Consulted and led development and integration of voice sortation system (Voxware) for Put, Pick, and Receiving operations.

• Led and managed global contract negotiations for software, hardware, & IT infrastructure resulted in cost savings for licensees. ~$5.5M (45%) savings for implementation of first generation RIS (Retail Information System) for 128 store location in Malaysia. Over 30% to 45 % (~ $300.00 per unit) savings compare to each licensees cost on Smart Hand Held Terminal. POS negotiation has yielded over 40% savings over what licensees have negotiated.

HQ & Vendor Systems Development Manager Oct 1998 – April 2004

Led and managed design, development, and enhancement of 1st generation IT solution (Retail Information System) to successful implementation and rollout 6000+ stores in US and Canada. Supervised 5 internal project managers and oversaw 40+ IT partners resources for HQ and vendor system development, implementation and maintenance to phase out cumbersome/outdated legacy mainframe system.

Merchandising/Logistics Business Process Manager March 1994 – Sept 1998

Managed 10 person BPR (Business Process Reengineering) team and developed To-Be business model/process/procedure. Conducted in-depth CSA of current business to identify issues and opportunities and defined future state of business strategy and tactics with business leaders and SME. Performed Gap analysis and developed business migration plan including quick hits. Conducted cost/benefit analysis and ROI for justification of potential IT investment.

Additional experience includes:

• Managed development and implementation of General Merchandise distribution center system.

• Designed, developed, and implemented varies system applications for Medical Insurance, Banking, and Airline Industry.

EDUCATION

Eastern Illinois University

Computer Management

EDS Systems Engineer Development Program

Certified Systems Engineer

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