Stedson Resume

Stedson B. Carter 682-***-****

*** ******* *****, *********, ***** 76060 ********@*******.***

OBJECTIVE

To obtain a PC/Network Technician position utilizing training, certification, and experience in computer service and customer support.

EDUCATION

Tarrant County College, seeking a degree in Convergent Technology

Cisco Networking Academy

InfoTech, Comptia A+ Certification training, March 2000

SUMMARY OF QUALIFICATIONS

• Setup, install, repair computers, applications and peripherals

• Comptia A+ Certification

• Hardware and software support, maintenance and troubleshooting,

helpdesk and technical support, networking

PROFESSIONAL EXPERIENCE

Healthcare Payment Specialist Fort Worth, Texas

Data Networking Specialist, May 2009- present

Duties include providing assistant directly and remotely to data user with computer issues, installs, moves and setup new PC, and configure and test remote access connection.

Sapphire Austin, Texas

PC Technician, February 2009- May 2009

Computer deployment for Dallas Independent School District, ghosting image, installing Novell client software and updates and insuring PC functionality.

Teleplan Irving, Texas

Computer Technician, August 2007- January 2009

Documented problems found and steps taken toward resolution in Fastrack, troubleshot and replaced parts of HP/Compaq computers as needed, installed motherboards, cpu, hard drives, re-imaged Operating System as needed, conducted burn in, and prepared unit for final test in a high volume production.

Technical Focus Grapevine, Texas

Computer Technician, June 2006 – August 2007

Duties included receiving of Game Stop stores’ Dell computers, testing and replacing parts as needed, imaging drive with updated POS and shipping back to stores.

Telvista Plano, Texas

Technical Support, August 2005- April 2006

Logged and documented Verizon DSL customer in Remedy, determined customer issues provided technical assistance to reach resolution from basic setup, password reset, connectivity, and operating system and hardware issues.

National Tire & Battery Fort Worth, Texas

Customer Service Advisor, July 2001– December 2005

Responsibilities included the sale of passenger and light truck tires as well as under car repairs while providing excellent customer service.

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