Customer Service Sales
Resume:
Robin Shields
Houston, Texas **033
Cell: 832-***-****
****************@*****.***
Summary of Qualifications and Skills
Certification in CPR and First Aid
Mastery in Microsoft Office 2007
Experience in Microsoft Office 2010
Experience in educational transitional for students; such relevant course work includes: Evaluation of Reading Performance, Foundation of Reading Instruction, Educational Psychology, Professional Writing Electronic Media.
Skill experiences includes: 5 years in customer service, 2 year in sales and marketing, 2 years in Clerical/Admin Assistant work, and 1 year of supervisory duties.
Education
Bachelor of Arts in English with minor in 8-12 Teacher Certification
Prairie View A&M University, Prairie View, Texas
Graduation date: May 12, 2012
GPA: 3.4 Out of 4.0
Internship
Student Teaching Program/Prairie View A&M University
Willowridge High School
Jan 2012-May 2012
Student Teacher
• Guide students in a teaching –learning environment
• Effectively plan, write, and implement unit and daily lessons
• Display the ability to use a variety of teaching techniques
• Develop the ability to work with parents, other teachers, and administrators within the school environment.
• Attend regular faculty meetings to make improvements on the learning environment.
Work Experience
ACCESS Program/Prairie View A&M University
University College
June 2011-Aug 2011
Mentor/ Medical Staff
• Provided medical assistance as well as advisory assistance to the incoming freshman within the program.
• Conducted mentoring sessions that consists of various activities engaging students in higher learning thinking.
• Assisted students who were either physically or mentally incapable of participating in various types of activities.
American Campus Communities
University Village at Prairie View
June 2010-Dec 2011
Community Assistant/Personal Assistant
• Maintained a personal relationship with customers and guaranteed customer satisfaction.
• Advertised and coordinated various educational, social, and life management programs to better serve the community values.
• Marketed campus housing such as floor plans, units’ types, and rates.
• Mentored and Supervised 120 residents within the University Village Community.
• Provided clerical duties such as: filed documents, conducted an extensive amount of customer service, answered high volume calls, and project managed.
Houston Digestive Diseases
Memorial Herman Hospital SW
June 2009-August 2009
Office Assistant
• Provided an extensive amount of customer service to patients and customers.
• Provided various clerical works such as filing, customer service, created databases for patients, answered high volume calls, and scheduling.
• Verified patient’s health insurance.
Vector Marketing and Sales
Cutco Kitchen Cutlery
May 2008- Dec 2008
Cutco Sales Rep
• Marketed various products to selected customers.
• Maintained a personal relationship with customers and guaranteed customer satisfaction.
• Acquired a transitional sales rate percentage and ability to reach sales quota.
• Acquired an advanced level of knowledge of the product and services.
Activities and Achievements
Dean’s Honor Roll (Fall 2008-Fall 2010)
University Honor Roll (Spring 2011- Spring 2012)
Active Member of English Honor Society Sigma Tau Delta
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