Customer Service Administrative Assistant

Margarita Susana

**** *. **** **** ****-Cooper City, FL 33026

Cell: 954-***-**** Res: 954-***-****

***************@*********.***

Summary: Enthusiastic, diligent, detail-oriented bilingual office professional; knowledgeable of all office functions with a solid educational background. Excels at multi-tasking in a fast pace environment, completing projects in the time constraints and adhering to company polices. Superior telephone, customer service, computer and interpersonal communicating skills.

Skills: Computer Administrative

• Microsoft Word • Data Entry - Type 60 WPM

• Microsoft Excel • Organizational / Multi-task Skills

• Microsoft PowerPoint • Multi-Line Phone System

• Microsoft Outlook • File Maintenance and Mail Procedures

• Microsoft Access • Transmit Information Electronically

• QuickBooks • Use Office Machinery

• Operating Systems • Schedule Appointments

Career Accomplishments:

• Telephone coverage; screened calls; took messages, trouble shooted all customer service relations

• Calendar management; scheduled internal/external meetings and appointments and coordinated

• conference calls

• Coordinated travel arrangements (air, hotel accommodations and ground transportations) with

• travel agency; prepared detailed itineraries and assured accuracy and timely delivered of

• plans/tickets to travelers

• Reviewed Senior Vice President expense reports, verified expense documentation and submitted to

• accounting for payment

• Maintained department equipment (fax machines, copiers, printers and more)

• Reviewed new accounts documentation and delivered various materials to clients/bankers

• Assisted with overflow, special projects and day-to-day tasks

• Liaison between customers and senior vice president

• Opened and closed certificates of deposits, checking, savings and money market accounts

• Prepared monthly reports and loan offerings for the Board of Directors and officer call reports

• Responsible for the filing system of the Correspondent Banking Division

• Intensive typing - Handled all correspondence, distributions, inquiries, letters, memos and statistical reports

• Liaison for ordering and re-orders of our department supplies

• Prepared and processed wire transfer documents

Work Experience:

Eastern National Bank 1989 - 2010 Miami, FL

• Administrative Assistant / Clerk V for International Division

• Branch Secretary, Switchboard Operator

Education:

Sullivan & Cogliano Training Centers Miami, FL

• Microsoft Office Proficient

The Berkeley School New York, NY

• Executive Secretary Diploma

Cescar Santo Domingo, Dominican Rep.

• High School Diploma

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