Customer Service Associate

Gabriella Dixon

**** ****** ***** ***. *

Decatur, GA 30035

*.*********@*****.***

Home: 404-***-****

Objective:

My objective is to obtain an entry-level position within a reputable

Customer Service company that provides opportunity for growth and

development. Experience

FSV Payment Systems,

Jacksonville, FL June 2008 - January 2010

Customer Service Rep.

Answer inbound calls for customers in regards to there credit cards.

Answer phone for a variety of cards child support, paychecks, e.t.c.

Give balance inquiry and assist with lost/stolen cards.

Convergys, Jacksonville, FL October 2006 -January 2007

Call Center

Received inbound calls from customers wanting to check, trace, or

place orders through walmart.com. I also took supervisor calls, and

outbound calls to customers needing more assistance.

Lil Champ, Jacksonville, FL November 2004 -August 2005

Cashier/Customer Associate Cashier, performed general custodial

duties, and provided customer service and product information. Also

was responsible for balancing funds collected during my shift, and

preparing paperwork for the next shift.

Colomer USA/Kelly Services, Jacksonville, FL

December 2003 - August 2004 Order Processing

Clerk Processed orders from clients for cosmetics and other goods and

services during peak period. Processed credit card information and

various other forms of payment. Provided shipping and product

information.

Convergys, Jacksonville, FL

May 2003 -November 2003

Sales Rep/Customer Service

Placed outbound calls to existing customers to promote new offers,

products and services. Also received inbound calls from existing

customers regarding ads received promoting specials and discounts on

new products and services.

Education

A. Phillip Randolph, Jacksonville, FL High School March 2003

Participated in Advanced Computer Technology/Clerical Services

specializing in learning basic computer functions, Microsoft Office

tools, internet, and e-mail.

University of Phoenix, Atlanta, GA

June 2011 t0 June 2013

AA in Foundations of Business

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