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Sales Management

Location:
Anza, CA, 92539
Salary:
$55,000
Posted:
November 25, 2009

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Resume:

GEORGE HANIAN

P.O. Box ****** Anza, California **539

951-***-****

plaukw@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated, results-driven, and customer-centered professional powered with broad-based experience in Sales, Marketing, and Business Management. Show immeasurable success with entrepreneurial start-ups coupled with competencies in developing marketing strategies and plans to optimize operational efficiency, increase sales, and improve staff performance. Possess strong reputation in directing and mentoring sales teams to deliver the highest quality and integrity of products and services as well as establishing a win-win relationship with diverse customers to provide utmost satisfaction. Extremely capable of multitasking in a fast-paced, challenging, and fiercely competitive environment with dedication to superior service.

AREAS OF EXPERTISE

- Sales Strategic Action Plans

- Business Management and Development

- Outstanding Customer and Public Relations

- Leadership, Training, and Team Building

- Superior Interpersonal and Presentation Skills

- Continuous Performance Improvement

- Product Positioning and Brand Awareness

- Conflict Resolution and Decision Making

- Marketing Campaigns and Promotions

- Budget Control and Deadline-Driven

- Sales Leads Generation

- Articulate Oral and Written Communication

CAREER HIGLIGHTS

- Provided oversight to entire operations of self-owned restaurant and sports bar business for almost eight years

- Rose from rank then promoted to Regional Vice President to manage 25 branch operations in local market; instrumental in establishing the region’s #1 rank in customer satisfaction company-wide

- Displayed leadership and expertise in driving all branches to perform at the highest level and continuously scored year after year in the Top 5 of all measurable categories within the company

- Awarded with the “Branch Manager of the Year” in recognition of outstanding loan volume, total profit, cost efficiencies per loan and excellent customer service scores

- Initiated and spearheaded the successful start-up operations of a second branch

- Personally requested by the Regional Manager to recover the struggling operations of a third branch in local market and made it profitable

- Dominated the region’s market share while maintaining #1 to #2 ranking against other competitors in the market place for numerous years

- Increased sales staff and volume three folds in less than two years

- Obtained dozens of recognitions and awards reflected in Top 10 ranking of company’s loan producers; consistently met or exceeded target quotas and goals for six consecutive years

- Initially hired as a Commissioned Loan Consultant then promoted to Branch Manager; recognized as the youngest professional in company’s history to manage a branch

SUMMARY OF EXPERIENCE

BUSINESS MANAGEMENT AND OPERATIONS

- Directed and coordinated daily operational business aspects focusing on sales, marketing, business development, and customer service

- Reviewed branches’ accounting records and financial reports to measure goal achievement and determine areas needing operational improvement

- Administered corporate budget activities to fund operations, maximize investments, and increase efficiency

- Determined staffing requirements; recruited, interviewed, and hired employees as well as oversaw personnel-related matters, such as evaluating performance, resolving employee issues, and implementing disciplinary actions

- Spearheaded and mentored staff, prepared work schedules, and delegated specific responsibilities

- Facilitated training to newly hired employees to develop their competencies and achieve the maximum performance level toward fulfillment of corporate objectives

- Fostered positive working environment and team unity among employees to improve profitability and target sales

SALES AND MARKETING OPTIMIZATION

- Conceptualized and developed innovative marketing strategies, campaigns, and sales promotions

- Participated in tradeshows to create a favorable public image and increase brand visibility while marketing products and services

- Established a substantial sales funnel generated by marketing, cold calling, regular communication, appointment setting, client seminars, and face-to-face meetings

- Conducted sales forecasting and strategic planning to ensure sale and profitability of products while analyzing business developments and monitoring market trends

- Delivered high-impact, informative presentations to persuade potential customers to purchase a product

CUSTOMER SERVICE AND RELATIONS

- Built and cultivated long-term quality relationship with customers to provide total satisfaction as well as to generate sales and new business opportunities

- Regularly interacted with customers to convey information in response to inquiries on products and services as well as to address and resolve complaints in a timely manner

EMPLOYMENT HISTORY

OWNER 1999–2007

WINDY HILLS CAFÉ AND SPORTS BAR ~ ANZA, CA

REGIONAL VICE PRESIDENT 1995–1999

NORWEST MORTGAGE ~ RIVERSIDE, CA

BRANCH / AREA MANAGER 1984–1995

COMMISSIONED LOAN CONSULTANT 1978–1984

DIRECTORS MORTGAGE LOAN CORPORATION ~ COVINA, CA

EDUCATION

GENERAL EDUCATION

- Chaffey College, Alta Loma, CA

COMMUNITY INVOLVEMENT

Volunteer, Habitat for Humanity

Coach, football, baseball, and soccer teams for youth



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