Manager Customer Service

Washburn Sutherland

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Home: 770-***-**** / 770-***-**** *************@*****.***

Global Logistics & Supply Chain Management

Qualification and Areas of Expertise________________________________________

Warehouse & Operation, Air, Ground, Ocean, Compliance & Customs Regulation, Vendor/Agency Relations, Private/Government military, Strategic Planning, Logistics Management, Staff Motivational Training, Forecasting & Trend Analysis, Change Management, Project Management,

Professional Experience

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SIEMENS 04/11 – Present

Sr. Export Operations Specialist (Global Customer Account Manager)

Coordinated all documentation for overseas shipments, including legalization of documents and compliance with requirements of Letters of Credit.

Accurately verified over 29 daily Bills of Lading, Certificates of Analysis, freight forwarder documentation and billing.

Ensured timely issuing shipping instructions.

Reviewed all orders of major customer, track shipment of orders and timely delivery, coordinate shipments from warehouse to customer, manage documentation.

Entered purchase orders, process demurrage claims and issue of debits and credits, follow up on collections.

Tracked product inventory and monthly sales.

Handled queries from customers, subsidiaries and overseas offices regarding order documents and shipments.

Trained new logistics staff, prepared and presented weekly logistical reports to management team.

Communicate and coordinate with internal departments.

Answered over 400 weekly questions and queries from customers/clients by telephone and e-mail.

Directed requests and unresolved issues to the designated resource.

Followed up on customer interactions and kept records of customer interactions and transactions

Obtained and evaluate all relevant information to handle inquiries and complaints.

Processed orders, forms, applications and requests and purchased large quantities of parts/ managing customer accounts.

Responded promptly to over 98% of customer inquiries, concerns or complaints within 24 hour standard.

LILYDALE INC (One Year Contract) 09/09 – 09/2010

Warehouse Shipping & Receiving Supervisor

Accomplishes production human resource objectives by orienting, training, assigning, and coaching employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Responsible for negotiating rate, planning and scheduling appropriate modes of transportation based on daily needs

Oversees activities related to the shipping of products. (domestically and Internationally)

Oversees stock placement, warehouse space utilization, and update bin location.

Manages a team of up to 9 – 18 shipping, receiving and picking specialists.

Interfaces with customer to assure error-free shipping and on time delivery.

Excellent problem solving and prioritization skills with effective communication/comprehension skills – verbal and written.

SANOFI-AVENTIS 09/07 – 05/08

Coordinator, Transportation (Export/Import)

Provide daily operational support for import/export shipment processes and activities from each of the DC’s and manufacturing site.

Optimizing transportation shipments for our customers while balancing service and cost using the transportation management system

Using professional judgment to assess the impact of tactical decisions/actions on the customer and Sanofi-Aventis

Maintaining relationships established with carriers to ensure capacity and monitor service standards

Compliance with all US Customs regulations and maintenance of related documentation

Understanding DOT, IATA and product classification ECCN, HTS and BIS regulations.

Professional handling of purchase orders, container bookings, packing lists, bill of lading, pre-shipment inspection etc, in short everything necessary to service our customers.

Get optimal prices and service by getting multiple quotes from Freight Forwarder and container shipments, Negotiate competitive rates with shipping companies.

Check on and resolve issues in connection with all deliveries Export/Import.

Prepare monthly reports about sales and deliveries

Search via internet, chamber of commerce etc for new leads, enter them into a database

Propose and implement changes to improve handling procedures

Support product schedulers for External Manufacturing, US Inter-company and KCIA purchasing, shipments and other buyers/planners for products, raw materials etc.

Provide international logistics support to all commercial departments in the US/oversea and associates in need of international shipping assistance.

Assist in monitoring and reporting all export/import activity as needed and/or requested by management.

Develop an understanding of all shipping lanes, products/items, special shipping conditions, personnel, domestic and international contact to support all internal and external customers.

Ensure the proper maintenance of international shipping documents by working closely with the Transportation Department.

BARCOVIEW 10/03 – 08/07

Traffic Coordinator

Monitoring and tracking transportation shipments from inception to final delivery

Analyzing and recommending broad based innovative improvement initiatives for the account with a focus on eliminating root causes of recurring issues which leads to driving down costs and/or improving service

Responsible for researching and identifying logistics shipping system suppliers and vendors for qualifying systems and implementing strategies that reduce costs, improve and meets quality requirement.

Checks freight bills and purchase order against the physical shipment, inspect shipments to ensure all contents/parts are contained and no damage has occurred and contacts vendor if a discrepancy is identified, Inventories receipts against purchase orders and shipments documents, enter parts into Baan system and coordinates off loads of shipments.

Review Daily Shipping Schedule with Traffic Manager and confirm all material is ready for shipping that day, Daily report on shipping/receiving goods.

Preparing export document, commercial invoices and certificates of origin

Excellent interpersonal, customer service, analytical, troubleshooting, communication skills

Experience in FedEx, Ups, DHL, Bax, & Pilot both domestic and international.

ATKINS NUTRITIONAL INC 01/02 – 10/03

Logistics Coordinator & Inventory Analyst

Performs replenishments of picking area for distributor and consumer orders

Ensured that the enough inventory existing in warehouse that is issued into the order for next section.

Investigates problems with picking of distributor and consumer replenishments/order

Reviews distributor and sample orders for proper picking location and lot number

Process paper work for drop shipments

Provide location for products to receiving

Verifies replenishment and receiving paper work as needed

Perform cycle counts as necessary compare to SAP data and assign in special project

TDC ELECTRONIC/INTRANS, 11/99 –01/02

Warehouse Manager

Coordinated all shipping and receiving. Responsible for managing staff. Oversee purchase orders, inventory control, forecasting and order point planning. Conducted manual cycle count for inventory purpose

Develop and implement plans to improve key metrics for safety, quality, and productivity

Train, coach and develop supervisory staff.

Partner with Human Resources to interview select and retain qualified distribution warehouse candidates

Supervise the daily functions for operations including order fulfillment and functions.

Inspire and motivate distribution team through promoting a positive Associate relations

Support Supervisory team to address and resolve daily issues.

Built and cemented relations with vendors, distributors and customers.

Maintain a clean and safe environment

STATE OF NY INSURANCE DEPARTMENT, 06/89 –11/99

Inventory Supervisor (1989-1999)

Responsible for delegation of employee’s assignments. Supervised staff. Oversaw inventory and reported status monthly .Approved purchase orders before going to Finance Department, Conducted cycle count quarterly, Maintained records of all incoming and outgoing supplies, Created weekly work schedules.

Controlled and Supervised staff functioning.

COMPUTER KNOWLEDGE

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Internet, SAP, BAAN, AS400, CSB, Microsoft office suit, Logistics websites and additional office software

EDUCATION

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A+ Certification / Certificate in Electrical Installation

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