Customer Service Representative

Roberto Rivera

**** ******* *******

San Jose, California 95139

*******@*******.***

Cell 408-***-****

Home 408-***-****

Qualification Summery:

Over 20 years of experience in the Customer Service and Warehouse Fields.

• Strong customer service and interpersonal skills

• Excellent organizational and PC skills

• Good time management skills

• Excellent verbal and written communication skills

• Ability to handle confidential information with the utmost judgment and discretion

• Good judgment and a high level of professionalism

• Highly motivated, especially by new and challenging objectives

• Able to work independently in a fast-paced environment with little supervision or as part of a team

• Managing people

Work History:

Lam Research Corporation: 05/1995 - 05/2009

Customer Service Representative:

• 24 x 7 call center supporting the US, Asia and Europe customers

• Order entry using SAP of customer purchase orders via (phone, fax, EDI and email)

• Daily updates using Excel spreadsheets of department productivity

• Trouble shooting of shipments not delivered to customers

• Expediting parts when needed for emergency situations

• RMA process for customer returns

• Intel Warranty validation to insure equipment is still under warranty

Superior Staffing Group / Lam Research Corporation: 10/1994 - 05/1995

Warehouse Worker:

• Pull and pack orders for customers

• Shipping/ receiving

• Stocking of incoming product in correct locations

• Cycle counting of Inventory

• Kitting

Marriott Distribution Services: 03/1993 - 09/1994

Warehouse Worker:

• Forklift operator (stand-up / sit down),(electric/manual) pallet jack

• Order selection of frozen / refrigerated products for customer weekly deliveries

• Palletizing and shrink wrapping of product for shipment

• Loading of delivery trucks in proper order of delivery

VSA of America: 07/1988 - 02/1993

Warehouse Worker:

• Forklift operator (stand-up / sit down),(electric/manual) pallet jack

• Order selection of customer weekly deliveries

• Palletizing and shrink wrapping of product for shipment

• Loading delivery trucks in proper order of delivery

• Unloading and receiving product and verifying expiration dates

• Restocking of incoming product in correct warehouse location

• Stock rotation of product according to expiration dates

• Cycle counting to insure correct inventory

Education:

• Yerba Buena High School, graduate

Skills:

• Microsoft Outlook, Microsoft Word, Microsoft Excel, SAP, Apropos inner- department phone system

Bi-lingual:

• English and Spanish

Contact this candidate