Customer Service Administrative Assistant

GLENYS CESPEDES

Email: ***********@*****.***; Phone: 917-***-****

EXECUTIVE/PERSONAL ASSISTANT TO SENIOR VP’S AND CFO

*/**** – Present

SHERIDAN HEALTHCARE, INC, Sunrise, FL

Fully support the Senior Vice President/CFO and three Senior Vice Presidents of Neonatology & Anesthesia Services

Responsible for preparation of quarterly Board meeting presentations and financial presentations on behalf of the CFO’s office

Manage extensive, complex international and domestic travel arrangements

Directly responsible for all administrative support including; screening and routing all incoming mail, telephone coverage, heavy calendar scheduling, setting up high-level conference calls, maintaining efficient filing system, preparation of weekly time expense and travel reports, and contact database

Coordinate special events, weekly and monthly meeting presentations, and private dinners (including Board Meetings, large and small conferences, Committee meetings, etc)

Conduct in-depth business-development research and compiled results for Executive review

Maintain direct communication and assistance to the hospital Chiefs and Vice Chiefs

Executive Committee member of company’s special events/projects (e.g., migration from Lotus Notes to Outlook, corporate runs, staff appreciation picnics, community involvement events, etc.)

EXECUTIVE/PERSONAL ASSISTANT TO CHAIRMAN/CEO

11/2007 – 7/2009

OCEAN ROAD ADVISORS LLC (PRIVATE INVESTMENT FIRM), New York, NY

Reason for leaving: Relocating to Miami

Managed Chairman’s 11 corporate board involvements (Board of Directors, Board of Trustees and Committees)

Maintained Chairman’s annual US and international travel schedule; organize all logistics

Directly responsible for all administrative support including; screening and routing all incoming mail, telephone coverage, heavy calendar scheduling, setting up high-level conference calls, maintaining efficient filing system, and contact database

Processed travel & entertainment expense reports

Prepared and disseminated timely company reports and slide presentations for board meetings

In Chairman’s absence, ensured that requests for action or information were relayed to the appropriate staff member and handle sensitive/confidential information with discretion

Handled all maintenance and bills pertaining to Chairman’s NY City, Palm Beach, and Country Residences and assured timely payment of all related invoices

Responsible for handling Chairman’s personal and family requests (i.e. Personal shopping for Chairman and family, medical requests, arranging family vacations, personal dinners, organizing parties, etc)

Trained and supervised lower-level clerical staff

Handled challenging personalities and difficult working conditions with grace and patience

BUSINESS OWNER

4/2004 – 7/2007

FAMILY CORPORATE CAR & LIMOUSINE SERVICE, INC., New York, NY

Reason for leaving: Successfully sold growing business to new owner

Owned and operated a luxury New York City transportation company dedicated to providing exceptional service for high level corporate transportation needs. Managed customer service; supervised staff

Realized 40 new corporate accounts resulting in 50% revenue increase while decreasing overhead by 55%

EXECUTIVE ASSISTANT/OFFICE MANAGER TO THE PRESIDENT AND BOARD

12/2001 – 4/2004

NEW FAMILY CAR & LIMOUSINE CORP., New York City

Reason for leaving: Presented with an opportunity to become a business owner

Managed day-to-day office operations of a luxury transportation company while supporting the company’s Executives and its large Board of Directors

Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

Arranged travel schedule and reservations for executives as needed

Directly responsible for all administrative support including; screening and routing all incoming mail, telephone coverage, heavy calendar scheduling, setting up high-level conference calls, preparation of presentation materials, maintaining efficient filing system, and contact database

Researched and secured leasing/purchasing of T1 lines, telecommunications systems, car service program, and photocopiers. Managed telecommunications (telephone, reception, fax); facilities (electricians, carpenters, cleaning services, maintenance and security); and human resources (staff benefits enrollments, recruiting/hiring staff and health/dental insurance)

Managed the complex business license renewal process, including appearing before the Community Board and presenting company financials, growth statistics, and company rapport within the neighborhood, and appearing before Commissioners for final approval

Oversaw and approved all accounts payable, receivable, payroll, and credit card and bank statement reconciliations

Developed and maintained close customer relations

EDUCATION

Bachelor of Business Administration, City College of New York, New York, NY

Administrative Assistant Certification, City College of New York

Certified in all Microsoft Applications – Horizons Computer Learning Center, NY

BILINGUAL: Fluent in English and Spanish

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