Sales Customer Service

ANTONIO L. HERNÁNDEZ MERCADO

Rio Hondo II Rio Espíritu Santo AK-27 Bayamón, PR 00961 787-***-**** 787-***-****

E Mail: ******************@*****.***

SERVICE CONSULTANT

MARKETING PLANS MERCHANDISE PROGRAMS MARKET ANALYSIS PENETRATION STRATEGIES VENDOR SOURCING/NEGOTIATIONS CUSTOMER SATISFACTION

Extreme Energetic and natural Salesman with exceptional interpersonal skills and proven sales record. Dedicated to achieve sales targets while providing excellent customer service. Proven ability to initiate, maintain and develop positive business relations. Productive and efficient work habits without supervision. Self-motivator with high energy.

Excellent analytical, reasoning and negotiating skills.

Strategic marketing plan development.

Liaison between manufacturers and distribution center for the coordination of marketing and sales efforts.

Self-driven and motivated to lead a teamwork environment and channel their energies towards the completion of business goals.

Bilingual (English-Spanish)

Computer oriented: MS Office, Internet (Word, Excel & Power Point, Outlook)

EDUCATION

UNIVERSIDAD INTERAMERICANA DE PUERTO RICO, BAYAMÓN, PR

BBA, Business Administration – Mayor Industrial Management- Minor Accountability 5/2002 GPA 3.02

INSTITUTO DE EVALUADORES DE PUERTO RICO

Valuation Property (appraiser)

A + NETWORK PLUS,COMPUTER SEMINAR- NEW HORIZONS PR. 5/2010

CAREER BACKGROUND

Contracted Services, Royal Canin, PR a division of Mars Caribbean. 7/ 2009-

Merchandise Displays , Window Trimmers ,Visual Merchandise Specialist

Obtain plans from display designers or display managers, and discuss their implementation with clients or supervisors.

Develop ideas or plans for merchandise displays or window decorations.

Consult with advertising and sales staff to determine type of merchandise to be featured and time and place for each display.

Collaborate with others to obtain products and others display items.

Plan commercial displays to entice and appeal to customers.

Vitality International, Las Vegas, Nevada. 3/2009- 6/2009

Sales Consultant

Company dedicated to sales comfort products and service.

Increase the market for over the average in a designed area.

Support and exceed the company goal in a competitive market. Establish direct rapport with the customer in an extensive tourist area and make sales.

Visited companies and customers and offered the product or service.

Open and close stores, manage daily sales; daily cash report.

ANTONIO L. HERNÁNDEZ MERCADO

Rio Hondo II Rio Espíritu Santo AK-27 Bayamón, PR 00961 787-***-**** 787-***-****

E MAIL: ******************@*****.***

BAYAMÓN FORD Div. Auto Summit Corp, Bayamón PR. 4/2004 – 2008

Sales Consultant - Retail and Fleet

Organize meeting with new and established clients and performs sales presentation that provide clients with information about vehicles. Generate referrals and build personal relationships with each client and close sales by signing contracts . Exceed the monthly goal over 60% of the required objective.

Greeted and visited companies and customers and ascertained what each customer wanted or needed.

Maintained knowledge of currents sales and promotions, policies regarding payment and exchanges, and security policies.

Knowledge and understanding of the automotive financing and math, F&I products. Recommended selected and help locate or obtain an ideal product and financing, such leasing (open and close end)

BANCO POPULAR DE PUERTO RICO, Bayamón PR. 3/2002-11/2003

Sales Representative/Customer Service

Provide customer services, and sale financial products.

Answered customers questions, and explained available services such as deposit accounts, bonds, and securities.

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions Orientated customers about products that best meet their financial needs.

Opened accounts and entered account information into computers, and filed related forms or other documents.

Knowledge of bank security polices, manages integrity, honesty to the customers.

DEPARTAMENTO DE HACIENDA, San Juan, PR 2000- 2002

Tax Form Specialist

Provide direction to taxpayers in order to resolve inquiries regarding tax debt, reimbursement, among others.

Checked tax forms to verified personal information, that computations have been performed correctly, and that amounts match those on supporting documentation.

Filled and corrected tax forms using tax database system.

Investigated records, payments, and transactions as to direct customer in obtaining answers.

Complete and exceed a daily quota of tax forms.

Activities and Interest:

Running, traveling and technical

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