Damian Keith Toledo
Marietta, GA 30008
***********@***.***
Career Experience:
CIGNA Healthcare, Atlanta, Ga
Implementation Consultant, 2008- present
Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials. Provides support to assigned accounts by responding to inquiries or resolving issues of concern. Incumbents typically have more than 3 years of related experience and perform tasks independent of direct supervision.
Laz Parking, LLC Atlanta, Ga
Valet Parking attendant 2001-2008 (Part –time)
running to retrieve cars for customers, greet customers with a positive, enthusiastic and friendly attitude, drive and park both automatic and manual transmission vehicles, assist co-workers with parking and retrieving vehicles, follow directions from location manager and shift lead.
Countrywide Mortgage, Atlanta GA
Account Executive, 2005- 2007
Maintain client satisfaction and commitment through the development of strong broker relationships.
Develop relationships through consistent calling efforts on Mortgage Brokers and lenders in the Georgia/ South Carolina footprint.
Drive countrywide products to mortgage originators.
Generate new accounts through sales, marketing and referrals.
Review and submit required documentation for mortgage approval.
Maintain sales contact, pipeline and other sales activity reports.
Act as a liaison to brokers throughout phases of the lending process.
Build and foster strong internal working relationships with processing and underwriting staff.
Collaborate with other countrywide service partners as necessary to achieve service level goals, profitability, risk management, and growth objectives.
Maintain competitive position of product through constant analysis of competitive threats and opportunities and industry trends.
Home Depot, Atlanta GA
Systems Support Analyst, 2001-2005
Managed all departmental issues and change request regarding systems, PC, reporting, and telecommunications.
Partnered with Financial and IS group to develop and implement system enhancements, problem resolution, and scheduling.
Maintained and completed system balancing and reconciliation on a monthly, weekly, and daily basis.
Created and responded to all reporting needs for internal and external customer groups on an ad hoc and scheduled basis.
Accounts Payable Associate, 2000-2001
Processed and maintained accounts payable in an accurate and timely manner.
Established account currency and updates utilizing specific computer programs and software.
Wachovia, Atlanta GA
Senior Vault Teller, 1999-2000
Maintained and disbursed currency for commercial accounts, night depository and ATMs.
Developed recommendations for improvement of customer banking services, customer satisfaction, and product literature.
Education:
Kennesaw State University, B.S
Kennesaw, Ga 30144