Customer Service Manager

Carol R Young ***** N. Danube Ct., Phoenix, AZ ***53 734-***-****

Profile:

Accomplished motivated and personable business professional with multiple college degrees and a successful 25 year career in accounting/management. Talent for quickly mastering technology – even while transitioning my career into the field of healthcare. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent financial guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary:

Project Management

Report Preparation

Written Correspondence

General Office Skills

Surgery Scheduling

Computer Savvy

Customer Service

Marketing & Sales

Computer Training Facilitator

Financial Statement Analysis

Accounting/Finance

Front-Office Operations

Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for multiple construction projects simultaneously, ensuring full compliance with GAAP requirements and tight deadlines.

Author professional correspondence to customers and vendors. Design and deliver a series of classes for local businesses and associations, providing financial analysis and employee education on proper use of various accounting software. Conduct individual training sessions in QuickBooks software. Communicate medical concepts using layman’s terms to facilitate understanding. Rapidly master various computer programs; including QuickBooks, Microsoft Office Suite 2007, Ormis, Centricity, Care Web, Care Link.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee Operating Room font desk operations and provide impeccable customer service: Provide assistance to medical personal to facilitate emergency scheduling. Provide clerical support to nursing personnel. Provide clerical assistance to Anesthesia Faculty

DETAIL MASTERY & ORGANIZATION

Provide support for all aspects of day-to-day operations in an Operating Room Font Desk. Patient scheduling for busy Level One Trauma Center emergent and add on cases. Keeping the IT staff abreast of any issues with the scheduling software. Compliance with all healthcare facility and HIPPA requirements.

Employment History

UNIVERSITY OF MICHIGAN HOSPITAL – Ann Arbor, Michigan

Patient Services Assistant – Main Operating Room Front Desk – August 2007 - July 2011

CONLIN CONSULTING – Ann Arbor, Michigan

Accountant/Office Manager - October 2005 – August 2007

AMERICAN BUILDING SERVICES – Livonia, Michigan

Accountant/Office Manager – January 2005 – October 2005

GRAND SAKWA PROPERTIES – Southfield, Michigan

Staff Accountant - January 2004 – November 2004

BARTON MALOW – Southfield, Michigan

Project Accountant - July 2001 – April 2003 - Laid Off

DEMATTIA GROUP – Plymouth, Michigan

Property Accountant - February 2000 – May 2001 - Laid Off

TRI-MOUNT – Novi, Michigan

Staff Accountant - June 1998 – September 1999 - Laid Off

EMPIRE BUILDERS OF MICHIGAN – Ypsilanti, Michigan

Staff Accountant/Office Manager – July 1997 – May 1998 – Laid Off

CY SMALL BUSINESS SERVICES – Phoenix, Arizona

Accountant/Owner/ Operator – June 1992 – June 1997

TAX CENTER- EXPRESS FILE – Ann Arbor, Michigan

Supervisor/Tax Preparer/Data Entry - January 1991 – April 1992 – Seasonal Work

Education

WASHTENAW COMMUNITY COLLEGE– Ann Arbor, MI

Associates in Accounting/Finance, 1987 GPA: 3.80/4.0

WASHTENAW COMMUNITY COLLEGE– Ann Arbor, MI

Associates in Occupational Studies/Heathcare, 2010 GPA: 3.80/4.0

Certificate of Health Care Foundations

Certified Nursing Assistant

BAKER COLLEGE

Bachelors in Health Administration – Graduating 2011 GPA: 3.80/4.0

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