Customer Service Sales

Mallory Dandridge

*** *. ******** ***. *******, TN. 38106

Home: 901-***-****

****************@*****.***

Career Snapshot

Over two years of data entry experience.

Over five years of direct customer service and sales skills.

Top sales person on in every position with the ability to guarantee the sale.

MS Office literate with intermediate keyboarding and key stroking skills.

Awards

“Top Sales” Award, 2009 and 2011

Employee of the month with Koinonia Learning Center

Stylist of the Year, TriMallaCourt Salon 2008

Computer Skills

Word, Excel, PowerPoint, Access, Outlook

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Data Analyst, Customer Service, & Retail Specialist

Highly qualified customer service professional with over five years of excellent customer service skills with a proven track record of exceeding sales goals and customer relationships.

Corporate Call Centers Sales Representative Customer Service Desks

Key Skills

Excellent Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment In store sales

Phone and Computer skills

Complaint Handling

Reports & Documentation

Professional Experience

HILTON WORLDWIDE, MEMPHIS, TN

EYE-CON COUTURE, MEMPHIS Data Analyst, 2011- present

Manager, 2008-2011

TRIMALLACOURT, MEMPHIS

LUXOTTICA, MEMPHIS, TN Administrative Assist./Stylist, 2008-2010

Data Entry Clerk, 2007-2008

RAINBOW FASHIONS,MEMPHIS

PFS WEB, MEMPHIS, TN Assistant Manager, 2005-2007

Data Entry Clerk, 2005-2006

KOINONIA LEARNING CENTER Data Entry Clerk, 2004-2008

Compared data with source documents and re-entered data in verification format to detect errors. Compiled, sorted and verified the accuracy of data before it was entered. Database Analyst operated a variety of office machines, and performed other clerical and administrative duties. Provided telephone and face-to-face customer service/support within high-volume retail stores (handling an average of 10-15 clients daily), busy retail, warehouse customer support, customer service desks and upscale salons.

Detailed Work Experience

• Currently I am a Data Analyst at a Fortune Five Hundred Company. Since employed, I have succeeded in verifying information, operating data entry devices and preparing documents. I also process account and customer information and other documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures.

• Previously, I was the manager for an upscale boutique. As manager, I excelled in all sales goals sometimes bringing in the highest number of sales for that month. I was also a personal stylist. This position afforded me the experience of consistently producing quality customer service and with an end result of closing the sale.

• My previous experience in a salon as an administrative assistance and stylist strengthened my skills with troubleshooting, order fulfillment, reports and documentation, handling customer complaints with ease. I am very proficient in keyboarding and computer skills.

Education

University of Phoenix, 2010-2011

Jackson State University 2009-2010

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