Customer Service Sales

RACHEL E. FRANKEL

*** ********** ****** • San Francisco, CA 94132 • ***@****.*** • 818-***-**** ____________________________________________________________________

SKILLS AND QUALIFICATIONS

• 3+ years experience in customer service-related positions

• Expertise with various forms of social media, including blogs, content communities, and social networking sites

• Proficient in Microsoft Office, Adobe Creative Suite (Photoshop, Illustrator), contact and document management software (Salesforce, Bento, Pages, Constant Contact), Filemaker Pro, MPEG Streamclip

• Typing speed of 75 WPM

• Proofreading, writing, editing

EDUCATION/TRAINING

SAN FRANCISCO STATE UNIVERSITY

Bachelor of Arts, Studio Art: Painting and Drawing Emphasis, December 2010

Minor: English and American Literature

GPA: 3.5

WORK EXPERIENCE

GATHERING GUIDE, San Francisco, CA February 2012 March 2012

Gathering Guide is a nationwide event planning resource for weddings, parties, and business events. The company charges vendors for membership and provides a website to direct potential customers to vendors and venues. The company also provides a blog with tips and ideas for people who are planning events.

Editor/Customer Service Representative

Managed venue and service profiles on website database. Sourced leads from new profiles and used Salesforce to track opportunities. Prepared and edited content for the Gathering Guide’s Wedding Blog.

PHOTOGRAPH AND FRAME, San Francisco, CA February 2011 February 2012

Photograph and Frame specializes in museum quality, all-wood gallery frames and local photography. The company’s “modular” business model offers various options for framing that will fit any budget, offering pre-built, standard size frames well as several custom options.

Design Consultant/Key Holder

• Performed direct client sales and worked with employee team to attain monthly sales goals; special expertise in applying principles of color theory and composition to aid customers in designing pieces for their living spaces

• Performed retail inventory management functions in Microsoft Outlook and Excel including sales order entry, tracking inventory material usage, and initiating special orders for custom materials

• Key holder responsible for opening and closing the store; duties included balancing the register and preparing cash deposits, ensuring that window and counter displays were attractive to customers, maintaining store cleanliness and ensuring merchandise was properly stocked

THE ART GALLERY, SFSU Student Center February 2010 – January 2011

The Art Gallery is a student-run and student-funded program of the Cesar Chavez Student Center at San Francisco State University, and is dedicated to bringing the visual and interdisciplinary arts to the multicultural student body through a diverse series of exhibitions of both student and non-student work.

Art Gallery Assistant

• Developed and edited press releases and biographies of artists for upcoming shows

• Provided visitors with information regarding current exhibitions and artists being showcased

• Set up catering, musicians, food and beverage operations

• Prepared condition reports and insurance paperwork

• Worked directly with artists and gallery personnel to organize and optimize layout of gallery space for exhibits

• Curated student exhibitions with gallery team

PHILZ COFFEE, San Francisco, CA June 2009 January 2010

Philz is a rapidly expanding chain of gourmet coffee shops highly focused on customer service, with each cup of drip coffee being handcrafted “one at a time.”

Barista/Cashier

• Maintained relationships with repeat customers and built relationships with new customers by providing excellent customer service

• Multi-tasking skills were enhanced by having as many as four orders going concurrently, with customers able to pick from nearly twenty different varieties of coffee and tea blends, with various condiments

E3 ENRICHMENT, INC., Los Angeles, CA September 2006 – June 2008

E3 Enrichment is an after-school enrichment program that offers various classes and programs at elementary schools throughout the Los Angeles Unified School District, as well as tutoring and homework assistance.

Teacher’s Aide/Tutor

• Taught hour-long art classes involving different movements in art history, historical figures, and mediums; made lessons accessible to children between the ages of six and eleven

• Tutored and improved performance in class activities and homework

• Coordinated with other aides as a team to ensure a positive educational experience for all kids in the after school program

• Responsible for disciplining bad behavior and enforcing school policy

VOLUNTEER ACTIVITIES AND INTERNSHIPS

SLATE CONTEMPORARY, Oakland, CA April 2011 July 2011

SLATE Contemporary is an Oakland-based cultural center featuring local artists.

Marketing and Press Intern (Volunteer)

Organized gallery database using Bento contact/project management database and enhanced layout of promotional materials using Pages. Maintained mailing list and gallery clients through Constant Contact social media software. Conducted outreach activities with business vendors in the Temescal district to discuss art-related community events.

MARTIN LAWRENCE GALLERY, San Francisco, CA June 2009 – August 2009

Martin Lawrence is one of America’s premier galleries of fine art known for collections of great names such as Warhol, Picasso, and Chagall, as well as works of emerging artists.

Intern (Volunteer)

Greeted gallery visitors and discussed artwork with buyers. Tracked inventory orders and payments, and aided consultants in pricing artwork. I packed and shipped artwork for clients, and prepared marketing and other promotional materials for upcoming exhibits.

Contact this candidate