Customer Service experience

Amber S. Greene

**** ********** **. *****: 469-***-****

Rowlett, Texas 75089 Email: **************@*****.***

Objective

To obtain a position with a company where I can utilize my skills in a challenging environment and have ample opportunity for growth and advancement.

Education

Bachelors of Science in Health Education Aug 2007-May 2011

Minor in Psychology

University of Houston, Houston, Texas

Richland Community College, Dallas, Texas Aug 2005- May 2007

Relevant Experience

Healthcare Administrative Assistant (Internship) Feb 2011- May 2011

The Methodist Hospital, Houston, Texas

Worked directly with Administrative Assistant to complete multiple tasks by deadlines

Assisted with the checking in of patients and the handling of medical records

Conducted phone interviews with patients to update patient medical files

Responsible for ordering and inventory of medical supplies

Work Experience

Front Desk Agent

Springhill Suites, Houston, Texas Sept 2007-May 2011

n Required multi-tasking by answering incoming phone calls, processing check-ins/check-outs, and ensuring that the needs of all guests are met in a timely and satisfactory manner

n Entered accounts receivable data into an Excel spreadsheet

n Processed all payment types, adjustment vouchers, paid-outs, and miscellaneous charges

n Printed and reviewed daily arrival, departure and contingency reports

n Performed office duties such as faxing, filing, copying, and scanning

n Trained new employees for all front desk agent duties

Sales Associate

Marianne’s, Plano, Texas Feb 2006-Dec 2006

Performed customer service to exceed company standards

Applied knowledge of store products to achieve sales

Made daily goals and managed a cash drawer

Relevant School Experience

Program Planning Project- Successfully planned a program that would improve the quality of life of all persons with cancer. Had to stay within a budget and plan every aspect of the program to meet the needs of the target audience

Health Fair Project- Elected team leader to organize a group that would build a health awareness platform

Honors and Accomplishments

Dean’s List- November 2009

Cum Laude-May 2011

Computer Skills

Microsoft Word, PowerPoint, Excel, Access, Outlook

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