Customer Service Assistant

Dottie Morris

**** ******* ****** ********, ** **233

Phone: 347-***-**** E-mail: *******@***.***

OBJECTIVE: To obtain a position as an Administrative/Office assistant in the Medical or Education field.

EDUCATION: New York City Department of Education

January 2012 Certificate in Medical Office Administration: Brooklyn, NY

IC3-Key Application -Microsoft Office Suite 2007

Certified Medical Administrative Assistant

June 2004 Kingsborough Community College Brooklyn, NY

A.A.S. Earned in Accounting.

SKILLS: Microsoft office 2007: Word, Excel, Outlook, PowerPoint, Access; Certified IC3-key application; Type 40wpm; QuickBooks; Knowledge of Medical Terminology, , Medisoft, Scheduling; electronic billing, CPT, ICD.

RELEVENT EXPERIENCE:

2012 Brookdale Hospital Medical Center Brooklyn, NY

Volunteer Patient Financial Department

* Enter notes on inpatient accounts and verify Medicaid eligibility.

* File documents and performs other office duties as needed.

2005-Present Rheas Laundromat Brooklyn, NY

Assistant Manager(part-time)

* Provide excellent customer service; sell products, help customers.

* Collect and count daily cash flow from machine and sales.

* Replenish inventory daily, order products and pay vendors.

* Light bookkeeping; recording in Excel, paying employees.

2006-2009 CUNY Hostos College Bronx, NY

Accounting Assistant

* Issue checks to pay vendors for Auxiliary and Association Accounts.

* Post daily cash receipts and disbursements in QuickBooks and Excel.

* Prepare bank reconciliations for two accounts; Tuition Fees and Cont. Ed.

* Prepare theatre employees bi-weekly payroll through ADP online.

* Maintain a record of parking payments and prepared quarterly sales tax.

* Prepare purchase requisitions for the President’s credit card.

* Collect payment from students and staff in the Bursar’s office.

* Deposit checks into various departments’ accounts.

* Help with students’ registration process; answered questions and directed them to the appropriate offices.

2003-2006 Hunter College/ Kingsborough College New York, NY

College Assistant

* Ongoing contact with the public working at the front desk of the Registrar Office.

* Resolve students’ problems; answered questions, gave directions, and minor advice.

* Answer incoming calls as Registrar’s Office operator.

* Maintain files, types labels and provided other office services.

* Collect Financial Aid and other important documents from students.

* Work in the Payroll office as a work-study student.

* Proctor students taking the CPE and other Assessment Exams.

* Fill in for secretary in her absence such as sick-days or lunch.

* Tutor students in Accounting and Computer Basics.

1998-2002 The Bank of New York New York, NY

Operations/ Mail Clerk

* Enter and verified U.S. and foreign checks on Cash Letter system.

* Maintain files, typed, copied and scanned checks, answered phones.

* Responsible for all outgoing mail for the department.

References available upon request

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