Clinical Trainer

ANGELA R. WILLIAMS

**** **** ******* *****

Missouri City, TX 77459

Phone 713-***-****

E-mail: *******@*****.***

EDUCATION Texas Southern University, Houston, TX

Bachelor of Science in Health Information Management

Courses: Anatomy & Physiology I & II, Medical Terminology,

Communications for Health Professionals, Principles of Disease

Honor graduate cum laude (05/1998)

St Thomas University, Houston, TX

Texas Teacher Certification – Early Childhood/Elementary Education (2000)

EXPERIENCE

2006-Present

PHARMERICA

CLINICAL TRAINING & IMPLEMENTATION SPECIALIST

* Conducts remote onsite training and educational support to nurses, pharmacists, and pharmacy staff on Paperless Solution software for medication administration and medication reorders.

* Sells active PharMerica pharmacists and customers on the concept of developing procedure and advanced training programs

* Coordinates training classes and project implementation schedules

* Actively involved in the continuous improvement of training programs and provide support for customer training

* Possesses strong written and verbal communication skills, excellent problem-solving skills and organizational skills

* Provides Paperless Solution troubleshooting and maintenance

* Works with Training team to improve upon existing training programs including updates of training materials and protocols

* Performs quality assurance of medical data

* Lead on pharmacy team during nursing facility implementations

* Provides ongoing support for regional pharmacies

* Travels 50% of time and works independently 90% of time

2004-2006

PARATA PHARMACY SYSTEMS

FIELD TRAINER

* Provided onsite training and educational support to over 160 pharmacists and 440 technicians in the functionality of an automated prescription dispensing system for a national company based in North Carolina.

* Earned score of 100 out of 104 on performance evaluation.

* Persuaded upper management of the advantages of the system in cutting costs and increasing overall efficiency.

* Interfaced with store owners, pharmacy managers, pharmacists, and technicians; conducted the two sessions for all employees on general operations, then a third session with 4-5 key employees who are trained as specialists to troubleshoot and maintain the system.

* Consistently rank 95% or higher in customer satisfaction surveys based on company’s criteria, thereby enhancing product sales through multiple accounts at independent pharmacies.

2001-2004

AVANCE, INC

LEAD CURRICULUM FACILITATOR

* Provided ongoing educational training/mentoring of teachers and staff at 13 Headstart centers with multicultural populations to facilitate them in meeting educational goals in compliance with grant guidelines; centers ranged from 3 to 14 classrooms with up to 30 personnel per site.

* Worked directly with the site manager to implement programs that met prescribed criteria with the intention of increasing the center’s growth and educational achievements of the students; conducted informational seminars for parents as well; analyzed comparative data to determine solutions for centers experiencing problems or slow growth patterns.

* Selected to lead committee responsible for developing/implementing an online assessment tool designed to measure growth and effectiveness.

* Successfully initiated programs that assisted under-performing centers to achieve improvement in all areas of concern.

* Performed teacher assessments and observations.

1999-2001

SANCHEZ ELEMENTARY SCHOOL

HOUSTON INDEPENDENT SCHOOL DISTRICT

KINDERGARTEN TEACHER

* Prepared lesson plans and maintained student records.

* Performed student assessments

* Communicated daily with students, parents, coworkers and administrators.

1998-1999

PRUDENTIAL HEALTHCARE

CUSTOMER SERVICE REPRESENTATIVE

* Interfaced with doctors and staff on a daily basis to determine coverage eligibility and resolve any issues that arose.

Contact this candidate