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Customer Service Sales

Carthage, NY, 13619
August 19, 2012

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•Over fourteen years of customer service experience.

•Over two years of experience managing corporate accounts.

•Exceptional: soft skills, active listening skills, ability to resolve complex issues.

•Experienced in high volume, high stress call center environments.


•Tier One website support (inbound call center)

Assist customers accessing their online account information

Perform website walk throughs with customers

Defusing irate customers

Resolving issues with online issues

•Worked independently as an over the road commercial driver (tractor trailer)

Logged over 300,000 miles in 48 states

Time management, trip planning, adherence to Federal and State regulations

•Supervised a staff of eight in high volume call center

Accountable for the smooth operation of high volume call center

Handled all customer service related issues from customers and drivers

Assisted in creating procedures adapting from paper to automated computer dispatch

•Merchant processing industry sales and service

Worked with small business owners setting up internet payment processing gateways

Cold called Death Care Association members soliciting merchant processing services

•Teleconferencing Industry (inbound/outbound call centers)

Conference Coordination and reservations for voice and web conference calls

Managed book of business growing account revenues over 100% the first year

Consultative sales finding the best suite of services to meet customer’s needs

Addressed customer concerns and issues

•Military United States Marine Corps (Active) 1981-1988

Operation of various voice and data communications equipment

Supervision and training of subordinate Marines

Achieved the rank of Sergeant E-5

Work History

Customer Service Professional/Tier One Website support

March 2012-present Stream Global Services, Watertown, NY

Over The Road Commercial Driver

April 2011-January 2012 US Xpress, Chattanooga, TN

November 2010-February 2011 National Carriers, Liberal, KS

October 2008 - October 2010 Swift Transportation, Phoenix, AZ

Customer Service/Sales/Dispatch

April 2008-August 2008 OptUs, Jonesboro, AR

Third Shift Supervisor/Dispatcher/Customer Service

October 2006-February 2008 American United Taxi Association, Chicago, IL

Customer Service/Sales/Office Support

February 2006-October 2006 Fellows Staffing, Schaumburg, IL

Sales/Customer Service

November 2004-December 2005 AMS/Government Transaction Processing, Chicago, IL

Corporate Account Management/Sales/Customer Service

August 2002-November 2004 Citizens Communications (Teleconferencing), Chicago, IL

Conference Coordination/Account Management/Customer Service

February 1995-May 2002 Conference Plus Inc, Schaumburg, IL

Conference Coordination/Customer Service

December 1993-February 1995 Darome Teleconferencing, Chicago, IL

Field Service Technician/Customer service

March 1992-December 1993 TRM Copy Centers of America, Des Plaines, IL

Programmer-Analyst/Customer Service

May 1990-December 1991 International Business Lists, Chicago, IL


Computer Learning Center Of Chicago 1990

Certificate in Office information systems/Computer Programming

Prosser Vocational High School, Chicago Public School 1978-1981

Graduate of Sheet Metal Mechanic program, High School Diploma

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