Customer Service Representative

Joan p. Rodgers

*** ***** ****** *********, ** **550

516-***-****: Cell 516-***-****: Home ***********@*****.***

OBJECTIVE: A position of significant responsibility involving the delivery of Human Services to various At-Risk populations would be ideally suitable.

SKILLS

MSWord / Excel / PowerPoint / Access Customer Service / Human Relations Effective Treatment Plans

Career Counselor / Specialist Conflict Resolution / Troubleshooting Mental Health Advocate

Lead Purchasing Agent / Buyer Intake & Assessment/ Orientation Managerial Capabilities

EMPLOYMENT

ASSISTANT DIRECTOR

• Responsible for the overall administrative operation of Day Care servicing ages 2-5.

• Conduct interviews and provides supervision/evaluation to all staff.

• Coordinates parent/teacher conferences and arrange for psychological evaluations when needed.

• Observes/monitor the effectiveness and efficacy of the classroom environment and student/teacher relationship

• Responsibly includes opening and closing the Day Care, greeting parents, children and staff on a daily basis.

VOLUNTEER COORDINATOR

Provided and assisted with job capabilities for people outside the mainstream workforce, including the mentally or physically disabled, economically disadvantaged, recent immigrants, unskilled workers and urban youth.

Determine vocational goals, using the appropriate tests based upon the consumer's intellectual functioning, behavior and vocational goals.

Prepares computerized spreadsheet of daily activities, attends meetings an actively engaged dialogue with staff promoting and effective delivery of services; organize tours for donors to view services of Food Pantry and Soup Kitchen.

Excellent teaching capabilities in Customer Service and Human Relations, Resume Writing, Bashing Barriers & Job Successes; as well as difficult to reach (substance abuse, domestic violence and convicted felons re-entering society seeking employment.)

In depth knowledge of Assessment & Orientation, Workshop Facilitating motivated all new participants to be engaged for a successful transition into the program, turning weaknesses into strengths.

Motivated and evaluated existing participants to exit the program without becoming complacent in the program, by helping them to reach their self-sufficiency goals, and established networking systems through the use of clients own resources, while success of facing client challenges head on; recorded Signing-In and Out of consumer’s daily attendance, answered participant inquiries.

Interfaced with local companies to help client reach self-sufficiency goal; helped families become self sufficient through obtaining employment and thrived on working through operational challenges in complex and difficult environments.

LEAD RETAIL BUYER / LEAD SUPERVISOR / RETAIL (FASHION) SPECIALIST

Worked in various dimensions of fashion; however expertise in designer collections, and personal shopping.

Maintained all aspects of the selling for daily, attended conclaves for fashion update with associate North Eastern stores.

Traveled to Europe for various meetings relative to various retail grand openings; and successfully organized all major store events as well as Client based Special Event Services i.e. Fashion Show & Major Galas.

Supervised staff of 40+ employees; Trained new personnel, responsible for hiring and firing; significantly increased store sales through collective execution of staff designs and implemented new vision.

Accompanied Buyers to Fashion Showrooms to purchase Seasonal Merchandise for Store and Window Display.

Responsible for maintaining current market conditions and price trends that affect purchases and pricing; used the latest pricing information available via internet to compute the price of items, cost of handling, transportation.

EMPLOYERS

Deeper Life Christian Academy - Assistant Director 07/2011- PRESENT

Mary Brennan Inn - Volunteer Coordinator 02/2010 – PRESENT

Nordstrom’s Fine Fashions - Sales Associate / Customer Service Representative 12/2007 – 12/2009

Jil Sander Fashions – New York - Sales Associate / Customer Service Representative 06/2002 – 10/2007

Bergdorf Goodman - Purchasing Agent / Selling Manager / Lead Supervisor 10/1990 – 05/2002

EDUCATION

College Of New Rochelle - Pursuing Masters in Science - Mental Health Counseling MASTERS PROGRAM College of New Rochelle - Major: Psychology BACHELORS DEGREE

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