Customer Service Sales

Jeannie Carpenter

***** ******* **** **. ***********, IN 46060 812-***-**** **.***********@*****.***

Objective

A customer-service oriented position allowing for parlay of demonstrated organization, professional experience, communication, management skills proven by 11 years of successful business experience.

Profile

Motivated, personable business professional. Talent for quickly mastering new technology, . Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports, meeting stringent deadlines and strict legal compliance.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Labor and Employee Relations

Inside Sales Computer Savvy

Customer Service

Management

Policy and Procedure Implementation

Bookkeeping

Till reconciliation

New Employee Training

Team Player

Annual Reviews

Departmental scheduling

Professional Experience

OFFICE MANAGEMENT

Oversee front-office operations and provide impeccable customer service

Excellent Employee Relations skills

Successfully write and implement Employee Handbook

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for executive management team and clients ensuring full compliance with requirements and tight deadlines.

Author professional correspondence to customers, vendors, employees, management teams.

Rapidly learn and master varied computer programs

Experience with QuickBooks, ACT!, Excel, Word, Outlook, CartManager

BANKING / OTHER RELATED PROFESSIONAL EXPERIENCE

Develop and deliver customer related presentations

Sales and Inside Sales experience

Accounts Receivable / Accounts Payable

ATM Servicing

ATM Software Maintenance

Credit Card Disputes

Investigating Fraud

Collecting on Fraud

IRAs

Employment History

PLUMNING HEATING PARAMEDICS – WESTFIELD, IN

Office Assistant 2011

FREIJE – GREENFIELD, IN

Inside Sale Administrator and Support Manager/Inside Sales/ Customer Service, 2008 to 2011

IRWIN UNION BANK AND TRUST – COLUMBUS, IN

Call Center Associate, 2007 - 2008

CENTRA CREDIT UNION – COLUMBUS, IN

ATM Servicer / Fraud Investigator 2003 – 2007

FOODS PLUS – COLUMBUS, IN

Office Manager / Cashier 1998 - 2003

References available upon request

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