Paralegal/ adminstrative assistant

ADRIA CRUM

**** ******* **, *******, ** ***** 404-***-**** *********@*****.***

PROFESSIONAL SKILLS

Proficient or familiar with a vast array of business software products, concepts and technologies, including: Microsoft Suite, Word, Excel, PowerPoint and Access.

EDUCATION

Atlanta Technical College Atlanta, GA

Associates Degree in Paralegal Studies

PROFESSIONAL WORK

Ryla Teleservice Kennesaw, GA

AT&T Customer Service Representative July 2009 to March 2011

•Proficiently answered over 100 incoming calls per day regarding billing and technical issues.

•Performed technical troubleshooting and resolved billing concerns.

•First and last person resolution.

American Red Cross Kennesaw, GA

Blood Donor Recruiter January 2009 to November 2009

•Quickly became proficient in the Donor Tracking Software.

•Successfully interacted with previous blood donors getting them to continue donating blood.

•Maintained comprehensive online records of donor information.

•Received Team Award for exceeding recruitment goals for the Southern Division.

•Completed more than 100 outbound calls per day throughout Georgia.

•Consistently surpassed recruitment goals on a monthly basis.

ACTIVITIES

•Gate City Bar Association, 2012

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