Customer Service Manager

Cannon Michael Manatt

**** *. ********* ****. #*-107 720-***-****

Littleton, CO 80123 HYPERLINK "mailto:***********@*****.***" ***********@*****.***

Independent Adjuster – Texas All Lines

I thrive in fast paced, deadline driven environments while maintaining a high level of personal integrity and accountability. Committed to providing dedicated leadership, integrity and maintaining excellent client relationships, and compliance with company goals and policies.

Core Competencies

Research Client Relations Sales & Marketing

Account Management Instruction & Training Relationship Building

Presentations Team Building & Leadership Negotiations

Quality Assurance Sales Home Security Knowledge

Communication Specialist Conflict Resolution Exceptional Work Ethic

Career Progression

Independent Adjuster-Texas All Lines

Skilled at interpreting policy. Identifying damages for loss and causation. Applying policy to damages. Proficient using Xactimate in completing estimates. Ability to provide superior customer service with strong verbal and written communication skills and successfully guide customers through claims process. Superior productivity and results through effective time-management.

Dish Network August 2006 to August 2011

National Customer Experience Specialist

Monitored recorded calls between customers and representatives and provided feedback to representatives in order to improve the customer experience. Led my team in both productivity and internal audit scores. Consistently ranked at the top of my team while on the sales floor. Led conference calls with outsourced call centers for quality assurance.

Phil Long Saturn of Denver April 2006 to August 2006

Sales Consultant

Sold both used and new cars, successfully made cold calls to customers with used car ads in order to bring in new business. Attended conferences on sales techniques and Saturn customer service.

Music & Arts Center May 2005 to April 2006

Manager in Training

Valuation based on condition and usage. Sold musical instruments and accessories to customers

String, Wind and Percussion. Set up a system to help increase both repeat business and the sale of used student level instruments. Scheduled music lessons and helped teachers manage there schedules.

Protect America May 2004 to February 2005

Assistant Call List Manager-Home Security Company

Managed the transfer department and the computer system for the sales floor. Walked customers through the installation of their security system, sold them additional equipment for the system

Vacation Network February 2004 to May 2004

Time Share Opportunities

Appointment Setter

Set appointments for clients to see a presentation on travel services, supervised when the manager and assistant manager were away, interviewed perspective employees. Implemented a program to help motivate fellow appointment setters and improve productivity.

Harris Publishing March 2003 to February 2004

Manager in Training

Sold alumni directories to customers by making outbound calls and receiving inbound calls. Trained others on how to sell directories by phone, managed a sales team while other managers went on vacation. Monitored and adjusted call flow to meet business needs and monitored other call centers owned by the company in order to maintain company quality standards.

Olympus Servicing L.P. Collection Agency August 2002 to December 2002

1 Due Collector

Negotiated Payment for delinquent mortgage accounts and effectively dealt with irate customers consistently ranked in the top ten in the office for productivity. Complete understanding of mortgage loans and interest rates and processes involved. Successfully sold products such as phone payments and Western Union payment options to consumers. Worked in a team environment and created a cohesive work environment.

Citigroup August 2000 to May 2002

Auto Dial Collector

Negotiated payment for delinquent accounts at various stages of delinquency and used selling skills to get payments over the phone. Designed incentive programs to motivated collectors to succeed.

Always placed in the top 5 for payments over the phone with a productivity of over 90%. Committee member to review and implement new ideas to improve business practices.

Interpersonal & Customer Service Skills

Devised and implemented business development initiatives and prospecting activities to cultivate new clients and expand customer base. Conducted analysis and reporting, and identified opportunities for operational efficiency and process improvements for complete customer satisfaction.

Education/Licenses/Certifications

Mile High Adjusters, LLC

40 Hour Course Completion for Texas All Lines Independent Adjuster

Scoping Certification

Texas State University

Bachelor of Fine Arts and Communications

U.S. Career Institute

Insurance Clams Adjuster Certificate

Resume

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