Manager, Information Technology

Thomas Chenkus

Charlotte, North Carolina

484-***-**** (H)

484-***-**** (C)

********@*****.***

INFORMATION TECHNOLOGY MANAGER

- Remarkably skilled technology professional with broad expertise in managing and controlling the power of systems, applications, and client-server technologies. Possess extensive experience in system administration, technical writing, and project completion, coupled with strong technical knowledge of current network hardware, protocols, and standards. Exhibit dedication, loyalty, and work commitment along with well-developed technical skills honed across a variety of industries. Utilize highly effective communication and consensus-building abilities to cultivate positive relations with all levels of professionals.

AREAS OF EXPERTISE

- Project and Operations Management

- Customer Service and Technical Support

- System Administration and Configuration

- Interdepartmental Coordination

- SharePoint Site Management

- Leadership, Mentoring, and Team Building

- System and Equipment Maintenance

- Problem Identification and Resolution

PROFESSIONAL EXPERIENCE

COMCAST SPOTLIGHT ~ West Chester, PA, USA

Supervisor, Business Information Systems 2010 - Present

- Render efficient service in monitoring the development and implementation of new computerized systems and procedures, as well as in maintaining the operating system for the host computer. Coordinate strategic execution of installation, upgrades, and troubleshooting of operating system programming problems. Closely work with end-users in defining specifications. Provide effectual recommendations on feasibility of development projects, assigning approved projects to business information systems analysts. Perform HR duties, such as interviewing and hiring new staff; recruiting, building, and nurturing high-performance teams; prioritizing, assigning, and assessing work; and preparing and reviewing employee performance evaluations.

Career Highlights:

- Ensured delivery of adequate support to company’s systems and clear understanding of external influences on management information systems center through the establishment and maintenance of ongoing relationships with hardware, software, consulting, and employee resource vendors

- Took part in the development, implementation, and maintenance of a disaster recovery plan that firmly secured company’s information systems

- Determined potential benefits and impacts of all major system modifications and development on business and information system operations through extensive evaluation of requests

- Guaranteed compliance with control objectives for audit to comply with Sarbanes-Oxley and internal audit while working closely with various areas to run monthly SOX reports and save the reports for auditing purposes

Infrastructure Compliance Engineer 2009 - 2010

- Delivered exemplary performance in analyzing business and user needs, documenting requirements, and modifying necessary existing system logics. Liaised between the client, community, and internal IT and external software vendors to develop system solutions in processing systems or business problems.

Career Highlights:

- Outlined comprehensive functional and technical specifications from which programs would be written

- Accomplished studies pertaining to the development of new information systems to meet current and projected business needs

- Managed and coordinated the preparation of project phase plans, schedules, and cost-benefit estimates, along with the monitoring of implementation progress for compliance with budget and time constraints

- Secured data quality and integrity across data-specific application implementations

Information Technology Specialist 2006 - 2009

- Carried out superior interpersonal skills in providing efficient and effective technical assistance to internal staff across the Maryland and Virginia regions, including desktop, help desk, and IT project support along with network troubleshooting and support. Demonstrated thoroughness in evaluating, prioritizing, and addressing all types of service requests handled by the IT Team. Collaboratively worked with end-users in addressing problems; assisted in formulating solutions and providing necessary training.

Career Highlights:

- Applied technical skills in diagnosing and troubleshooting TCP/IP networking issues, Windows OS (XP Professional and Windows 2000/2003 Server), and MS Office applications; as well as in

- Played a pivotal part in controlling user, group, and security access using Microsoft tools and concepts (Active Directory/Group Policies)

- Utilized Remedy ticketing system in documenting all inbound support requests

- Conformed with defined IT SLA (service level agreement) in delivering specified level of support to end-users while maintaining exceptional level of communication with end-users

ADELPHIA MEDIA SERVICES ~ Staunton, VA, USA

Information Systems Support Specialist 2006

- Managed and resolved all tactical information technology (IT) issues of the Staunton, Virginia Operations Center. Rendered full office IT support for 15 sales offices, from Maryland to Georgia and over to Ohio, as well as one operations center. Leveraged skills in completing various projects, including standardizing laptop and desktop configuration and providing tools to assist the Sales Team in selling while at client sites.

Career Highlights:

- Generated an increase in response time and a decrease in resolution time through the design and implementation of improved procedures in providing end-user support

- Technically managed local networks and servers for the Staunton Operations Center in line with the guidelines and strategies established by Trofi Systems Solutions

EVERDREAM CORPORATION ~ Charlotte, NC, USA

Solutions Analyst 2005 - 2006

- Handled and answered telephone calls as well as e-mail and personal requests for technical support. Recommended a live, single point-of-contact support for hardware and software technical issues. Utilized creativity and logic in performing a variety of complicated tasks, including identification and resolution of technical problems.

Career Highlights:

- Made major contributions in providing “How to” support for common business productivity software, including Microsoft Office Suite, Outlook, and Lotus Notes

- Ensured timely resolution by documenting, tracking, and monitoring issues

- Remotely managed a system to diagnose and solve problems as well as to demonstrate application features regardless of the user’s location

- Planned and achieved goals through strict conformity with instructions and pre-established guidelines along with application of experience and good judgment

ALEXANDER YOUTH NETWORK ~ Charlotte, NC, USA

Information Systems Support Specialist 2001 - 2004

- Administered overall business functions of the Information Services Help Center, serving as the center’s link for computer, software, printing, copying, and communications services.

Career Highlights:

- Identified information requirements of center and system capacity and equipment acquisitions by consulting with the CIO

- Handled the maintenance of local Microsoft network, which involved setting up users in a Windows 2000 Active Directory with Exchange 2000 environment, creating VPN clients using WatchGuard appliances, and developing Terminal Server profiles for remote users

- Strictly monitored system security and ensured reliability of backup programs through audits

- Participated in the development of information technology policies and Procedures along with implementing trainings for new staff

EARLIER CAREER

ALEXANDER YOUTH NETWORK ~ Charlotte, NC, USA

Behavior Management Technician IV, Teaching Parent

GRAYBAR ELECTRIC ~ Charlotte, NC, USA

Material Handler, Receiving

HILLSIDE CHILDREN’S CENTER ~ Auburn, NY, USA

Senior Sociotherapist

ASTOR HOME FOR CHILDREN ~ Rhinebeck, NY, USA

Childcare Worker III

UNITED STATES ARMY ~ Berlin, Germany

Fire Support Specialist, E-320th Field Artillery-5/502nd Infantry-Berlin Brigade

EDUCATION AND OTHER CREDENTIALS

Associate of Applied Science in Parks and Recreation Management

STATE UNIVERSITY OF NEW YORK, COLLEGE OF TECHNOLOGY ~ Delhi, NY

Vocational Courses in Philosophy and Logic

BELMONT ABBEY COLLEGE ~ Belmont, NC

MCSE 2000 Certification Program

TECHTRAIN USA ~ Charlotte, NC

Microsoft Certified Professional ~ ID2338663

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